Updated October 10—Subject to change

Tuesday, December 4th

8:30 a.m.–6:00 p.m.

Galleria Foyer
Registration Pickup
9:00 a.m.–4:30 p.m.

Galleria III
Workshops
Strategic Service Design for Libraries
Speaker:
Paul-Jervis Heath
9:00 a.m.–12:30 p.m.
Workshops
Library Spaces: Approaches to Needs Assessment and Post-Occupancy Assessment
Speaker:
Joan K. Lippincott & Kim Duckett
Location:
Galleria IVc (Post Oak)
Preparing Data for Visualization
Speaker:
Maggie Faber
Location:
Galleria IVa (Tanglewood)
1:00 p.m.–4:30 p.m.
Workshops
Learning Analytics & Academic Libraries: Getting Started, Gaining Traction, Going Forward
Speaker:
Megan Oakleaf
Location:
Galleria IVc (Post Oak)
Leveraging OpenRefine and APIs to Conduct Large-Scale Collection Analyses
Speaker:
Gabrielle Wiersma & Phil White
Location:
Galleria IVb (Bellaire)
Library Data Visualization with Tableau Public
Speaker:
Ebony Magnus
Location:
Galleria IVa (Tanglewood)
5:00 p.m.–6:00 p.m.

Galleria I
Orientation for new attendees

Wednesday, December 5th

8:15 a.m.–9:00 a.m.

Galleria Foyer
Breakfast
9:00 a.m.–9:15 a.m.

Galleria I–III
Welcome
Steering Committee and Travel Award winners introduction
9:15 a.m.–10:15 a.m.

Galleria I–III
Plenary Session I
Keynote
Speaker:
Paul-Jervis Heath
10:15 a.m.–10:45 a.m.
Break
10:45 a.m.–12:30 p.m.
Concurrent Session I

Galleria III
Session 1: Measurement and Measures Indicators I
Outcome Measurement in Academic Libraries: Adapting the Project Outcome Model
Speaker:
Eric Ackermann (Radford University), Sara Goek (Association of College & Research Libraries), and Emily Plagman (Public Library Association, ALA)
Aligning Textbook Affordability with State Performance Based Funding Metrics
Speaker:
Penny Beile (University of Central Florida)
Finding Hidden Treasures in the Data
Speaker:
Carolyn Dennison and Jan Sung (University of Hawaii at Manoa
Smart Data, Smart Library: Assessing Implied Value through Big Data
Speaker:
Jin Xiu Guo (Stony Brook University) and Gordon Xu (New York City College of Technology)
Do Download Reports Reliably Measure Journal Usage?
Speaker:
Douglas Steigerwald, Ted Bergstrom, and Alex Wood-doughty (UC Santa Barbara)
Data Modelling and Why it Matters
Speaker:
Frankie Wilson, University of Oxford
Concurrent Session I

Plaza
Session 2: Ithaka S+R Local Surveys
Using Student Survey Data to Build Campus Collaborations
Speaker:
Elizabeth Edwards and Rebecca Starkey (University of Chicago)
Step Aside, Tableau: The Pros and Cons of Analyzing and Reporting Ithaka S+R Survey Results Using Google Data Studio
Speaker:
Emily Guhde (Georgetown University)
The Group Within: Analyzing a Large-Scale User Survey to Focus on a User Subpopulation of Interest
Speaker:
Lisa Hinchliffe (University of Illinois at Urbana-Champaign)
Disseminating Findings on User Needs Across a Multi-Campus Library System: An Approach to Packaging and Communicating Results from the Ithaka S+R Survey of Undergraduates at Penn State University
Speaker:
Lana Munip and Steve Borrelli (Pennsylvania State University)
Knowing Our Users: Deriving Value from the Ithaka S+R Local Surveys at the University of Missouri
Speaker:
Jeannette Pierce and Gwen Gray (University of Missouri)
Assessing the User Needs of STEM Graduate Students: A Comparative Analysis
Speaker:
Juliet Rumble and Adelia Grabowsky (Auburn University)
Concurrent Session I

Galleria I
Session 3: Value and Impact
Library Impact with International Rankings—One Library's Continuous Journey to Figure it Out
Speaker:
Liz Bernal (Case Western Reserve University)
Communicating Library Impact through the Assessment Website
Speaker:
Kristin Hall and Janet H. Clarke (Stony Brook University)
Quantifying the Value of the Academic Library
Speaker:
Rebecca Croxton and Anne Moore (University of North Carolina at Charlotte)
Textbook Affordability Options: Assessing eBook Purchase Models for Value and Impact
Speaker:
Athena Hoeppner and Sara Duff (University of Central Florida)
The Continuing Adventures of Library Learning Analytics: Exploring the Relationship between Library Skills Training and Student Success
Speaker:
Selena Killick, Richard Nurse, and Helen Clough (The Open University)
Impact and Ethics: A Meta-Analysis of Library Impact Studies
Speaker:
M. Brooke Robertshaw (Oregon State University) and Andrew Asher (Indiana University)
Concurrent Session I

Galleria II
Session 4: Digital Libraries
Testing Assumptions—Does Enhancing Subject Terms Increase Use of Digital Library Content?
Speaker:
Chelsea Dinsmore and Todd Digby (University of Florida)
Assessing Transformation: Findings from the Measuring Reuse Project
Speaker:
Santi Thompson (University of Houston), Caroline Muglia (University of Southern California), Genya O'gara (Virtual Library of Virginia), Liz Woolcott (Utah State University), Ayla Stein (University of Illinois at Urbana-Champaign), and Elizabeth Kelly (Loyola University New Orleans)
Building the Measuring Stick: A Model for Continuous Review and Improvement of Institutional Repository Policies
Speaker:
Christy Shorey (University of Florida)
Bringing IRUS to the USA: International Collaborations to Standardize and Assess Repository Usage Statistics
Speaker:
Santi Thompson (University of Houston); Joe Lambert and Ross Macintyre (JISC)
Launching the Resource Repository for Assessment Librarians: From Needs Assessment to Pilot and Beyond
Speaker:
Nancy Turner (Temple University), Kirsten Kinsley (Florida State University), and Melissa Becher (American University)
12:30 p.m.–1:45 p.m.

Galleria I–III
Seated Lunch, Library Assessment Conference Career Achievement Awards
2:00 p.m.–3:30 p.m.
Concurrent Session II

Galleria I–III
Session 5: Space I
Assessing a Graduate Commons in the Library: Graduate Students Need an Identified Third Space
Speaker:
Susan Beatty (University of Calgary)
Seating Our Patrons: A Multi-Year Approach to Creating and Assessing User Space
Speaker:
Margaret Fain and Jennifer Hughes (Coastal Carolina University)
Headcounts on Steroids: A Lightweight Method for Evaluating Space and Furniture Use
Speaker:
Katherine Gerwig and Carolyn Bishoff (University of Minnesota)
Developing the Metrics to Assess the Library's Active Learning Spaces
Speaker:
Ningning Kong, Karen Hum, Yue Li, and Nanette Anderson (Purdue University)
Participatory Data-Gathering and Community Building
Speaker:
Emily Puckett Rodgers, Denise Leyton, and Kat King (University of Michigan)
Concurrent Session II

Plaza
Session 6: Methods and Tools I
Using the LibQUAL+ Survey to Inform Strategic Planning
Speaker:
Christine Baker and Patricia Andersen (Colorado School of Mines)
Impacting Student Success: A Practical Guide to Assessing Library Services at the Community College Level
Speaker:
Faith Bradham (Bakersfield College)
Disparate Data Sources: Assessing a Library Program Impact on Student Achievement
Speaker:
Karin Chang and Jennifer Boden (Kansas City Area Education Research Consortium, University of Kansas)
Qualifying for Services: Investigating the Unmet Needs of Qualitative Researchers on Campus
Speaker:
Alexa Pearce, Alix Keener, Russel Peterson, Caroline He, Karen Downing, and Elizabeth Yakel (University of Michigan)
Community College Libraries & Academic Support for Student Success
Speaker:
Christine Wolff-Eisenberg (Ithaka S+R) and Dr. Braddlee (Northern Virginia Community College)
Concurrent Session II

Galleria III
Session 7: Organizational Issues I
The Career Paths of Assessment Librarians: An Exploration of Professional Growth
Speaker:
Sarah Murphy (The Ohio State University)
Assessing the Success of a Mentoring Program for Academic Librarians
Speaker:
Catherine Sassen, Karen Harker, Seti Keshmiripour, Marcia McIntosh, Erin O'Toole (University of North Texas)
Obligations and Intentions: An Exploratory Study of Indirect Cost Recovery Monies from Research Grants as a Revenue Stream for Funding Research Library Budgets
Speaker:
Devin Savage (Illinois Institute of Technology) and Chad Kahl (Illinois State University)
Developing Objective Criteria for Promotion
Speaker:
Heather Scalf (University of Texas Arlington)
Meta-Assessment: The ARL Assessment Framework in Practice at Montana State University
Speaker:
Scott Young and David Swedman (Montana State University); Martha Kyrillidou (QualityMetrics, LLC)
3:30 p.m.–4:30 p.m.

Galleria IV
Affinity Sessions
LLAMA Assessment Community of Practice
3:30 p.m.–4:30 p.m.

Galleria III
Optional Afternoon Discussions
Continuing the Conversation
6:00 p.m.–8:00 p.m.

Woodway I
Poster Session I and Reception
8:00 p.m.–10:00 p.m.

Woodway II and Monarch
Texas Fun (TBD)

Thursday, December 6th

8:15 a.m.–9:00 a.m.

Galleria Foyer and Galleria I–III
Breakfast
9:00 a.m.–9:15 a.m.

Galleria I–III
Announcements
9:15 a.m.–10:15 a.m.

Galleria I–III
Plenary Session II
10:15 a.m.–10:45 a.m.
Break
10:45 a.m.–12:30 p.m.
Concurrent Session III

Galleria I
Session 8: Diversity, Equity, and Inclusion
Taking AIM: Integrating Organization Development into the Creation of a Diversity, Equity, & Inclusion Audit
Speaker:
Kawanna Bright (University of Denver) and Nikhat Ghouse (American University)
A Consideration of Power Structures (and the Tension They Create) in Library Assessment Activities
Speaker:
Maggie Faber and Jackie Belanger (University of Washington); Ebony Magnus (Southern Alberta Institute of Technology)
Social Justice Metrics for Libraries: A Community Identification of Possibilities
Speaker:
Lisa Hinchliffe (University of Illinois at Urbana-Champaign), Megan Oakleaf (Syracuse University), Krystal Wyatt-Baxter (University of Texas), and Cameron Tuai (Drake University)
Setting Our Cites on Gender: Toward Development of Inclusive Scholarly Support Services for All Faculty
Speaker:
Laura Robinson and Anna Newman (Worcester Polytechnic Institute)
Assessing the Social Value of Library Services at Drake University
Speaker:
Cameron Tuai (Drake University)
Assessing and Improving the Experience of Underrepresented Populations: A Participatory Design Approach
Speaker:
Scott Young and David Swedman (Montana State University); Haille Fargo, Steve Borrelli, Zoe Chao, and Carmen Gass (Pennsylvania State University)
Concurrent Session III

Plaza
Session 9: Organizational Issues II
Strategic Library Assessment: Aligning with Your University's Strategic Plan
Speaker:
Kathy Crowe (University of North Carolina at Greensboro)
Tracking Unicorns: A Multi-Institutional Network Analysis of Library Functional Areas
Speaker:
Emily Guhde (Georgetown University Library) and Brian Keith (University of Florida)
Two Years and Change: Building a Sustainable Culture of User-Focused Assessment
Speaker:
Beth Layton and Katy O'Neill (Loyola Notre Dame Library)
"Buttoned Up Assessment": Organizational Culture and Improving Department-Wide Assessment Efforts at Brown University Library
Speaker:
Jeanette Norris and Boaz Nadav-Manes (Brown University)
Finding Value in Unusual Places: Transforming Collaboration Workshop Data to Inform a Library Cooperative's Strategic Plan
Speaker:
Laura Spears, Melissa Powers, and Bess De Farber (University of Florida)
Zero to Sixty: Implementing Outcomes Assessment for an Entire Organization
Speaker:
Krystal Wyatt-Baxter (University of Texas)
Concurrent Session III

Galleria III
Session 10: Methods and Tools II
From Indifference to Delight: Gauging Users' Preferences Using the Kano Model
Speaker:
Gabriela Castro (Cornell University) and Zoe Chao (Pennsylvania State University)
From Default to Design: Design-Based Assessment for Libraries and Librarianship
Speaker:
Rachel Ivy Clarke (Syracuse University)
Reflections on Creating a Multi-Site, Mixed Methods, and Interpretive Assessment Project
Speaker:
Darren Ilett and Natasha Floersch (University of Northern Colorado); Emily Dommermuth, Juliann Couture, and Lindsay Roberts (University of Colorado Boulder); Renae Watson, Kristine Nowak, and Jimena Sagàs (Colorado State University)
Using LibQUAL+® as a Foundation for the Library's Support of Accreditation and Re-Certification Efforts
Speaker:
Michael Maciel (Texas A&M University)
Awareness and Use of Open Access Publishing by Faculty Members of Imo State University, Owerri, Nigeria
Speaker:
Cajetan Onyeneke (Imo State University)
LibQUAL+ Results Bring More Questions Than Answers: Using Exploratory Survey Data to Instigate Further Assessments
Speaker:
Kimberly Vardeman and Jingjing Wu (Texas Tech University)
12:30 p.m.–1:30 p.m.

Galleria Foyer and Galleria I–III
Lunch and Sponsor Presentations
1:30 p.m.–2:45 p.m.
Concurrent Session IV

Galleria I
Session 11: Non-Traditional Users
Perspectives on the Limits of Assessment: Ithaka S+R's Indigenous Studies Project
Speaker:
Danielle Cooper (Ithaka S+R)
1G Needs are Student Needs: A Mixed-Methods Approach to Understanding the Experiences of First-Generation College Students
Speaker:
Emily Daly and Joyce Chapman (Duke University Libraries)
Tracking the Elusive Undergraduate Non-user: Triangulating a Senior Survey, Library Instruction Data, and LibQUAL+ Results
Speaker:
Laurel Littrell (Kansas State University)
Collaborative Assessment for Student Success: Analyzing Nontraditional Students' Library Perceptions and Usage
Speaker:
Karen Stanley Grigg and Samantha Harlow (University of North Carolina at Greensboro)
Concurrent Session IV

Galleria III
Session 12: Organizational Issues III
Toward a Culture of Inquiry: Reducing Barriers to Engagement in Assessment
Speaker:
Jeremy Buhler (University of British Columbia)
Engaging Graduate Students in Research and Scholarly Life Cycle Practices: Localized Modeling of Scholarly Communication for Alignment with Strategic Initiatives
Speaker:
Anjum Najmi and Scott Lancaster (Texas A&M University Commerce)
Choose Your Adventure: A Library Reorganization Case Study
Speaker:
Heather Scalf (University of Texas Arlington)
Coming Full Circle: Exploring the Life Cycle of a Staff Training Program Evaluation
Speaker:
Jennifer Sweeney (San Jose State University)
Diffusing Organizational Change through Service Design and Iterative Assessment
Speaker:
Rachel Vacek, Emily Puckett Rodgers, and Meghan Sitar (University of Michigan)
Concurrent Session IV

Plaza
Session 13: Space II
Getting to Scale: Developing a Sustainable, Collaborative, Mixed-Method Approach to Space Assessment at the University of Washington Libraries
Speaker:
Jackie Belanger, Maggie Faber, and Jenna Nobs (University of Washington Libraries)
Discovering Access: Uncovering the Connection between Office Spaces and the User Experience
Speaker:
Tobi Hines and Sara Wright (Cornell University)
How Many Seats Do We Need in Our Library? A New Utilization-Based Model
Speaker:
Martha Kyrillidou (QualityMetrics, LLC) and Elliot Felix (brightspot strategy)
Where Students Want to Spend the Night: A Two-Phase Examination of Overnight Study Spaces at the University of Florida
Speaker:
Laura Spears (University of Florida)
Concurrent Session III

Galleria II
Session 14: Collections
When to Hold On and When to Let Go: A Distributed Retrospective Print Repository Program for Rarely-Held Monographs
Speaker:
Jean Blackburn (Vancouver Island University) and Lisa Petrachenko (University of Victoria)
Ranking Data Outliers for Collection Budget Analysis: Allocating for the Future
Speaker:
Elizabeth Brown, James Galbraith, Jill Dixon, and Mary Tuttle (Binghamton University)
Collecting Globally, Connecting Locally: 21st Century Libraries
Speaker:
Susan Edwards and Chan Li (University of California, Berkeley)
The Collection Assessment is Done... Now What?
Speaker:
Karen Harker, Coby Condrey, and Laurel Crawford (University of North Texas)
Assessing Textbook Cost and Course Data for a High-Impact Textbook Lending Program
Speaker:
Jan Kemp and Posie Aagaard (University of Texas at San Antonio)
Mining EZProxy Data: User Demographics and Electronic Resources
Speaker:
Connie Stovall and Ellie Kohler (Virginia Tech)
3:00 p.m.–4:30 p.m.

Woodway I
Poster Session II and Refreshments
7:00 p.m.–9:00 p.m.

Monarch
Conference Reception
Location:
Monarch Room (24th Floor)
9:00 p.m.–11:00 p.m.

Woodway II
Late night fun and games

Friday, December 7th

8:00 a.m.–8:45 a.m.

Galleria Foyer and Galleria I–III
Breakfast
8:45 a.m.–10:15 a.m.

Panels
Human Subject-Based Library Research and Professional Ethics: A Panel Discussion
Speaker:
Stanley Wilder (Louisiana State University), Laura I. Spears (University of Florida), Lisa Janicke Hinchliffe (University of Illinois at Urbana-Champaign), and Robert Farrell (City University of New York)
Location:
Plaza
ARL (TBD)
Location:
Galleria IV
TBD
8:45 a.m.–10:15 a.m.

Practicums
Pre-Registration Required at no cost; limit 50 people
Assessing Librarian Skills for the Future: A Toolkit for Success
Speaker:
Kelly Barrick and Nisa Bakkalbasi (Columbia University); Elliot Felix and Amanda Wirth (brightspot strategy); David Woodbury (North Carolina State University); Jennifer Ferguson (Tufts University)
Location:
Galleria III
Identifying Alternative Measures of Impact: Telling the Story
Speaker:
Holly Mercer (University of Tennessee) and Lynn Silipigni Connaway (OCLC Research)
Location:
Galleria I
Critical Information Literacy Instruction: Using Outcomes to Teach and Assess Big Ideas that Matter
Speaker:
Megan Oakleaf and Josh Hughey (Syracuse University)
Location:
Galleria II
10:15 a.m.–10:45 a.m.
Break
10:45 a.m.–12:15 a.m.
Concurrent Session V

Galleria III
Session 15: User Experience
Shopping for Sustainability: Re-Envisioning the Secret Shopper Assessment
Speaker:
Tricia Boucher and Jessica McClean (Texas State University)
Tell Me What You Want, What You Really, Really Want: Understanding User Perspectives with Comparative Analysis
Speaker:
Zoe Chao (Pennsylvania State University)
Comparing Apples to Oranges? Doing UX Work Across Time and Space
Speaker:
Andrew Darby and Kineret Ben-Knaan (University of Miami)
Redesigning Harvard Library's Website with User Research at Every Step
Speaker:
Amy Deschenes (Harvard University)
Holistically Evaluating a Room Booking Service's Transition from Online Booking to In-Person Access
Speaker:
Ruby Warren (University of Manitoba)
Concurrent Session V

Plaza
Session 16: Measurement and Measures Indicators II
Beyond "Will You Make Me a Dashboard?": Meaningful Collaboration on Visualization and Reporting
Speaker:
Maggie Faber (University of Washington), Jeremy Buhler (University of British Columbia), and Frankie Wilson (University of Oxford)
Building a "Library Cube" from Scratch
Speaker:
Kirsten Kinsley, Louis Brooks, and Jesse Klein (Florida State University)
Library Continuous Improvement through Collaboration on an Institution-Wide Assessment Initiative
Speaker:
Michael Luther and Jen Wells (Kennesaw State University)
Is There a (Data) Point? Are All These Measures Useful?
Speaker:
Dawn McKinnon, Joseph Hafner, Martin Morris, and Andrew Senior (McGill University)
Measuring Library Support for Institutional Research Endeavors Using a Return-on-Investment Model: Data Analysis Update
Speaker:
Douglas Varner, Jennifer Kluge, and Jett McCann (Georgetown University); Nancy Woelfl (University of Nebraska)
Concurrent Session V

Galleria I
Session 19: Teaching and Learning
Assessing Student Learning in Library Instruction: A Faculty Perspective
Speaker:
Doreen Bradley (University of Michigan)
Information Literacy Assessment for Instruction Improvement and Demonstration of Library Value: Comparing Locally-Grown and Commercially-Created Tests
Speaker:
Kathy Clarke (James Madison University) and Carolyn Radcliff (Carrick Enterprises)
Developing Library Learning Outcomes: Reflecting on Instruction across the Library
Speaker:
Ashley McMullin, Jennifer Schwarz, and Janice Scurio (DePaul University)
What Could We Do, If Only We Knew? Libraries, Learning Analytics, & Student Success
Speaker:
Megan Oakleaf (Syracuse University), Malcolm Brown (Educause), Scott Walter (DePaul University), Dean Hendrix (University of Texas at San Antonio), and Joe Lucia (Temple University)
Library Participation in Learning Analytics Initiatives: Library and Student Perspectives
Speaker:
Michael Perry (Northwestern University); M. Brooke Robertshaw (Oregon State University); Andrew Asher and Kyle Jones (Indiana University); Kristin Briney (University of Wisconsin-Milwaukee); Abigail Goben (University of Illinois at Chicago) and Dorothea Salo (University of Wisconsin at Madison)
Concurrent Session V

Galleria II
Session 18: Services
Where Do We Grow from Here? Assessing the Impact of a Digital Media Commons on Student Success
Speaker:
Kathy Crowe and Armondo Collins (University of North Carolina at Greensboro)
Benchmarking Reference Data Collection: The Results of a National Survey on Reference Transaction Instruments with Recommendations for Effective Practice
Speaker:
Rebecca Graff (Southern Methodist University), Paula Dempsey (University of Illinois at Chicago), and Adele Dobry (California State University, Los Angeles)
Implementing Standardized Statistical Measures and Metrics for Public Services in Archival Repositories and Special Collections Libraries
Speaker:
Amanda Hawk (Louisiana State University)
Assessing Need and Evaluating Programs for a Health Science Center Library's Wellness Initiative
Speaker:
Ariel Pomputius, Nina Stoyan-Rosenzweig, Margaret Ansell, Terry Selfe, Jane Morgan-Daniel, and Michele R. Tennant (University of Florida)
One Year In: Using a Mission-Driven Assessment Plan to Enact Change in an Academic Library Makerspace
Speaker:
Krystal Wyatt-Baxter and Amber Welch (University of Texas Libraries)
1:00 p.m.–4:30 p.m.
Workshops
Creating an Assessment Plan & Data Inventory: Aligning & Managing Metrics of Success
Speaker:
Starr Hoffman
Location:
Galleria IVb and IVc (Bellaire and Post Oak)
Loud Librarians! Communicating the Impact of Your Library
Speaker:
Selena Killick & Frankie Wilson
Location:
Galleria IVa (Tanglewood)
6:00 p.m.
Informal dinner groups