Building Effective, Sustainable, Practical Assessment
Charlottesville, Virginia
September 25–27, 2006
In 2006, the first Library Assessment Conference offered in North America brought together more than 200 participants from 36 states and six countries outside North America. The attendees—representing 109 libraries, associations, library systems, and vendors—participated in more than 40 paper and panel sessions. The conference featured 20 posters presentations and three plenary sessions on the topics of Library Performance Measures That Matter, Changing User Needs and Perceptions, and Organizational Diversity and Climate Assessment.
The proceedings contains more than 40 papers on the following conference topics: Service Quality Assessment; Qualitative Approaches; Building Assessment in Our Libraries; LibQUAL+® Follow-Up; Moving Assessment Forward; Information Literary; Evaluation and Assessment Methods; Strategic Planning; Library As Place; Balanced Scorecard; Assessing Organization Climate; Organization Culture/Learning; Digital Library; and Value and Impact.
Get Copies from this Conference
Proceedings are available for purchase from ARL Publications for $150. Or download a PDF of the published 2006 proceedings (15 MB PDF).
Schedule
Monday, September 25
Preconference Workshops
Data Analysis and Presentation with Joe Zucca
Introduction to Survey Analysis with Neal Kaske
Introduction to Focus Groups and Other Qualitative Methods with Colleen Cook
Welcome & Opening
Conference Co-Chairs Steve Hiller, Jim Self, and Martha Kyrillidou
Speaker: Duane Webster, Executive Director, Association of Research Libraries
Plenary I
John Lombardi, Chancellor University of Massachusetts-AmherstLibrary Performance Measures That Matter
Parallel Session 1
Service Quality Assessment
LibQUAL+™, ProSeBiCA (Development of New Library Services by Means of Conjoint Analysis), and CAPM (Comprehensive Access to Printed Materials)
Panel: Fred Heath, Colleen Cook, Martha Kyrillidou, Bettina Koeper, Reinhold Decker, and Sayeed Choudhury
Wayfinding in the Library: Usability Testing of Physical Spaces
Nancy J. Kress, David K. Larsen, Tod A. Olsen, and Agnes M. Tatarka
Assessing the Service Needs and Expectations of Customers – No Longer a Mystery
Margie Jantti
Frequently Noted: Approaches to Analyzing Qualitative Research
Elizabeth Smigielski, Judy Wulff, and Terri Holtze
Building Assessment in Our Libraries I
Getting Started with Library Assessment: Using Surveys to Begin an Assessment Initiative
Lisa Janicke Hinchliffe and Tina E. Chrzastowski
A Leap in the Right Direction: How a Symbiotic Relationship Between Assessment and Marketing Moves the Library Forward
Melissa Becher and Mary Mintz
Assessment in the Emory Libraries: Lurching toward Sustainability
Panel: Charles Forrest and Susan Bailey
Parallel Session 2
LibQUAL+® Follow-up
Practical Assessment at Texas A&M: Using LibQUAL+ Comments to Enhance Reference Services
Dennis T. Clark
Getting Our Priorities in Order: Are Our Service Values in Line with the Communities We Serve?
Jocelyn Duffy, Damon Jaggars, and Shanna Smith
Qualitative Approaches II
Meliora: The Culture of Assessment at University of Rochester’s River Campus Libraries
Panel: Nora Dimmock, Judi Briden, and Helen Anderson
Building Assessment in Our Libraries II
Library Assessment on a Budget: Using Effect Size Meta-Analysis to Get the Most out of the Library-Related Survey Data Available across Campus
Eric Ackermann
Developing an Integrated Approach to Library and Information Technology Assessment
Panel: Jill Glaser, Bill Myers, Ryan P. Papesh, John M. Stratton
Poster Session & Drinks
Usage and Outcomes Evaluation of an Information Commons: A Multi-Method Pilot Study Rachel Applegate
Issues in Establishing a Culture of Assessment in a Complex Academic Health Sciences Library
Sally Bowler-Hill and Janis Teal
Use of RFID Applications in Libraries
Navjit Brar
Statistics & Assessment: The Positive Effects at the Harold B. Lee Library of Brigham Young University Julene Butler and Brian Roberts
Improving Library Services Using a User Activity Survey Alicia Estes
Introducing the READ Scale: Qualitative Statistics for Academic Reference Services
Bella Karr Gerlich and G. Lynn Berard
Are the Needs and Wants the Same? Comparing Results from Graduate Student, Undergraduate Student, and Faculty Surveys
Lisa Janicke Hinchliffe and Tina E. Chrzastowski
Challenges Inherent in Assessing Faculty Productivity: A Meta-Analysis Perspective
Sheila Curl Hoover
Assessing the Research Impact of Electronic Journals at the University of Notre Dame
Carol Branch, Carole Pilkinton, and Sherri Jones
Information Seeking Behavior of International Graduate Students vs. American Graduate Students: A User Study at Virginia Tech 2005
Mary Finn
Improving Annual Data Collecting: An Interactive Poster Session
Linda Miller
Using Collection Assessment to Determine Optimal Library Support for Doctoral Granting Academic Programs
Tom Moothart
A Time-Budget Study of the George Mason University Libraries’ Liaison Program
James E. Nalen
Methodological Diversity and Assessment Sustainability: Growing the Culture of Assessment at the University of Washington Libraries
Maureen Nolan, Jennifer Ward, and Stephanie Wright
Collecting the Right Data for Decision-Making
Poster
Kimberly Burke Sweetman and Marybeth McCartin
Creating On-Going, Integrated Assessment Efforts in Community College Libraries
Mark Thompson
Bribes Can Work: Ensuring Your Assessment Tool Is Not Ignored
Luke Vilelle
Assessing Library Instruction with Experimental Designs
Scott White and Remi Castonguay
Developing Personas for Evaluating Library Service Needs
Dan Wilson
Perceiving Perception: A Case Study of Undergraduates’ Perception of Academic Libraries
Steven Yates
Dinner
Speaker: Brinley Franklin, Vice Provost for University Libraries, University of Connecticut
Tuesday, September 26
Parallel Session 3
Information Literacy I
Using the SAILS Test to Assess Information Literacy
Carolyn Radcliff and Joe Salem
Scenario-based ICT Literacy Assessment: A New Tool for Evaluating the Effectiveness of Library Instructional Programs
Panel: Dr. Gordon Smith, Alexis Smith Macklin, and Dr. Mary M. Somerville
Moving Assessment Forward
Data Policy Action: The Continuous Improvement Cycle – Cases from ARL and Carnegie MA I Libraries
Susan J. Beck and Wanda V. Dole
Evidence Based Library Management – A View to the Future
Amos Lakos
Keys to Effective, Sustainable, and Practical Assessment
Steve Hiller, Martha Kyrillidou, and Jim Self
Parallel Session 4
Information Literacy II
The Fourth “R”: Information Literacy in Institutional Assessment
Francine Egger-Sider, Louise Fluk, and Alexandra Rojas
The Right Assessment Tool for the Job: Seeking a Match Between Method and Need | Handout
Megan Oakleaf
Evaluation and Assessment Methods
Choosing the Best Tools for Evaluating Your Library
Neal Kaske
Developing Best Fit Library Evaluation Strategies
Charles R. McClure, John Carlo Bertot, Paul T. Jaeger and John T. Snead
Strategic Planning
Accountability to Key Stakeholders
Raynna Bowlby and Daniel O’Mahony
Drilling the LibQUAL+ Data for Strategic Planning
Stewart Saunders
Plenary II
Cathy De Rosa, Vice President, Marketing & Library Services, OCLC Changing User Needs and Perceptions
Parallel Session 5
Library As Place
Assessing Learning Spaces: A Framework
Joan K. Lippincott
Combining Quantitative and Qualitative Assessment of an Information Common
Gordon Fretwell and Rachel Lewellen
Listening to Users: The Role of Assessment in Renovation to Meet User Need
Kimberly Burke Sweetman and Lucinda Covert-Vale
Net Generation College Students and the Library as Place
Aaron K. Shrimplin and Matthew Magnuson
Balanced Scorecard
Balanced Scorecards in Public Libraries: A Project Summary
Joe Matthews
The People Side of Planning & Implementing a Large Scale Balanced Scorecard Initiative
Susanna Pathak
Yours, Mine, and Ours: Staff Involvement in the Balanced Scorecard
Panel: Leland Deeds, Tabzeera Dosu, Laura Miller, Paul Rittelmeyer, Annette Stalnaker, Donna Tolson, and Carol Hunter
Assessing Organization Climate
From Organizational Assessment to Organizational Change: The University of Maryland Library Experience
Panel: Sue Baughman, Johnnie Love, Charles B. Lowry, and Maggie Sopanaro
Diversity and Organizational Culture Survey: Useful Methodological Tool or Pandora’s Box
Laura Lillard
Looking In and Looking Out: Assessing Our Readiness to Embrace the Future
Nancy Slight-Gibney
Reception at Harrison Institute / Small Special Collections Library
Speaker: Karin Wittenborg, University Librarian, University of Virginia
Wednesday, September 27
Plenary III
Paul Hanges, Professor, Industrial and Organizational Psychology, University of Maryland Organizational Diversity and Climate Assessment
Parallel Session 6
Organizational Culture/Learning
Assessing Organizational Culture: Moving towards Organizational Change and Renewal
Lyn Currie and Carol Shepstone
Tools for Creating a Culture of Assessment: The CIPP Model and Utilization-Focused Evaluation
Yvonne Belanger
The use of Outcome Based Evaluation (OBE) to Assess Staff Learning Activities at University of Maryland Libraries
Irma F. Dillon and Maggie Sopanaro
Digital Library
Usability Assessment of Academic Digital Libraries
Judy Jeng
Listening to Users: Creating More Useful Digital Library Tools and Services by Understanding the Needs of User Communities
Felicia Poe
All That Data: Finding Useful and Practical Ways to Combine Electronic Resource Usage Data from Multiple Sources
Maribeth Manoff and Eleanor Read
Value and Impact
Contingent Valuation of Libraries: Examples from Academic, Public and Special Libraries
Sarah Aerni and Donald W. King
Demonstrating Library Value Through Web-Based Evaluation Instructional Systems
Charles R. McClure, John Carlo Bertot, Paul T. Jaeger and John T. Snead
Value and Impact Measurement: A UK Perspective and Progress Report on a National Program (VAMP)
Stephen Town
Luncheon
Speaker: Betsy Wilson, Dean of University Libraries, University of Washington
Closing
Steve Hiller
Postconference Workshops
Data Analysis and Presentation with Joe Zucca
Introduction to Survey Analysis with Neal Kaske
Introduction to Focus Groups and Other Qualitative Methods with Colleen Cook
This site uses cookies. By clicking 'I understand', you are agreeing to our use of cookies. More Info...I Understand
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.