Association of Research Libraries

University of Washington Libraries

Library Assessment Conference

Building Effective, Sustainable, Practical Assessment


Seattle, Washington
August 4–6, 2014
#lac14


2014 Conference Schedule

 

Conference program -- Program abstracts -- Program at a glance -- Attendee roster

Posters -- Poster program -- Poster abstracts


2014 Program Schedule

  

Sunday

August 3

 

12–5pm

 

Registration (OUGL - Odegaard Undergraduate Library - First Floor)

12:15–4:15pm

Workshop (OUGL 220)

Collection Assessment Strategies in Context: Using Data to Inform the Shift from Print to Electronic Collections

Leaders: Anne Osterman, Virtual Library of Virginia (VIVA) and Michael Matos, American University


 

12:15–4:15pm

Workshop (OUGL 136)

Library Value: Conceptualizing, Capturing, & Communicating Impact

Leader: Megan Oakleaf, Syracuse University


 

12:15–4:15pm

Workshop (OUGL 141)

Cube: Unlocking the Value from Your Library’s Data

Leader: Margie Jantti, University of Wollongong

 

 

 

Monday

August 4

 

8am–5pm

Registration (HUB - Husky Union Building - Mural Lounge)
 

8–9am

Breakfast (South Ballroom Prefunction Area, HUB 245)
 

9–9:15am

Welcome & Opening (HUB South Ballroom)

Betsy Wilson, Steve Hiller, and Martha Kyrillidou


 

9:15–10am

Keynote I (HUB Ballroom)

Margie Jantti, University of Wollongong: Aspiring to Excellence: Maximising Data to Sustain, Shift, and Reshape a Library for the Future

 

10–10:45

Keynote II (HUB Ballroom)

Debra Gilchrist, Pierce College: Leading with Strategy and Evidence

 

10:45–11am

Break

 

11am–12:30pm

Session 1 (Paper 1) (HUB South Ballroom)

Collections 1

 

Using Bibliometrics to Demonstrate the Value of Library Journal Collections

Christopher Belter, National Institutes of Health Library
Neal Kaske, National Oceanic and Atmospheric Administration -- NOAA

 

Measuring Impact: Tools for Analysing and Benchmarking Usage

Jo Lambert and Ross MacIntyre, Mimas

Angela Conyers, Evidence Base

 

Time for “Alt Metrics” to Drop the “Alt”: Developing a Standards Foundation for Alternative Assessment of Scholarship

Todd Carpenter and Nettie Lagace, National Information Standards Organization -- NISO

 

Session 2 (Paper 2) (HUB 250)

Methods 1

 

Who’s Asking What? Modelling a Large Reference Interaction Dataset

Andrew Asher, Indiana University Bloomington

 

A Mixed-Methods Approach to Questionnaire Development: Understanding Students’ Interpretations of Library Survey Questions

Heather Gendron, University of North Carolina at Chapel Hill

Alisa Rod, Ithaka S+R

 

Using Photovoice to Explore Native American Students’ Perceptions of the Physical Library

Karen Neurohr and Lucy Bailey, Oklahoma State University

 

Session 3 (Panel 1) (HUB Lyceum—1st Floor)

LibQUAL+®

Commonalities in LibQUAL+ (Dis)satisfaction: An International Trend? (Lightning Talk)

Selena Killick, Cranfield University

Martha Kyrillidou, Association of Research Libraries

 

A Longitudinal Analysis of 2003–2013 LibQUAL+ Survey Results (Paper)  Handout


Beverly Lynch, Susan E. Parker, Linda Kobashigawa, Sara Pacheco, Jeremy Whitt, and Leslie McMichael, University of California, Los Angeles

Michael Qiu, University of Southern California

 

A 15-year Retrospective on LibQUAL+ (Panel)

Fred Heath, University of Texas

Martha Kyrillidou, Association of Research Libraries

Colleen Cook, McGill University

J. Stephen Town, University of York, UK

Steve Hiller, University of Washington

Bruce Thompson, Texas A&M University

 

Session 4 (Lightning 1) (HUB 145)

Organizational Capacity

 

Core Competencies for Librarians with Assessment Responsibilities 

Sue Erickson, Virginia Wesleyan College

Sarah Passonneau, Iowa State University

 

Library Assessment and Quality Assurance—Creating a Staff-Centered Evidence-Based Development Process 

Håkan Carlsson, Gothenburg University, Sweden

 

Support System: Establishing, Sustaining, and Growing a Framework for Assessment 

Greg MacAyeal and Marianne Ryan, Northwestern University

 

Collaborating with Faculty to Assess Undergraduate Information Literacy in Degree Programs 

David Nolfi, Maureen Diana Sasso, and Lori E. Koelsch, Duquesne University

 

The Role of Student Advisory Boards in Assessment 

Meg Scharf, University of Central Florida

Bob Fox, University of Louisville

Ameet Doshi, Georgia Institute of Technology


Impacts of Different Types of Administrative Experiences on Performance Measurement Resource Support in Libraries 

Larry Nash White, University at Buffalo

 

Creating a Culture of Evidence and Assessment: Building a Daily Practice that Matters

Wendy Holliday and Theresa Carlson, Northern Arizona University

 

12:30–1:20pm

Box Lunch

Vendor Presentations:

Atlas Systems (HUB 334)

ProQuest (HUB 214)

 

1:30–3pm

Session 5 (Paper 3) (HUB South Ballroom)

Assessment Capacity 1

 

Fitting a Round Peg into a Square Hole: Dickeson’s Academic Program Prioritization and Libraries

Tracy Bicknell-Holmes, Boise State University

 

Community College Libraries and Culture of Assessment: A Survey of Library Leaders

Lisa Hinchliffe, University of Illinois at Urbana-Champaign

Meredith Farkas, Portland State University


Measuring the Research Readiness of Academic and Research Librarians: A Project Report of the Institute for Research Design in Librarianship (IRDL)

Kristine Brancolini and Marie R. Kennedy, Loyola Marymount University

 

Educating Assessors: Preparing Professionals with Macro and Micro Skills

Rachel Applegate, Indiana University - Purdue University Indianapolis (Not present)

 

Session 6 (Paper 4) (HUB 250)

Special Collections

 

Getting to Know You (and Me!): Assessment and the Archival Metrics Toolkit at Columbia University’s Rare Book & Manuscript Library

Nisa Bakkalbasi and Jocelyn Wilk, Columbia University

 

Assessing the Impact of Special Collections Instruction at the University of Chicago

Julia Gardner and Leah Richardson, University of Chicago

 

New Archive and Special Collections Statistics, Measures and Standards (Update)

Christian Dupont, Atlas Systems

Steve Hiller, University of Washington

 

Session 7 (Panel 2) (HUB Lyceum—1st Floor)

Usage Metrics/Visualization

 

Downloads and Beyond—New Perspectives on Usage Metrics

Peter Shepherd, COUNTER

Carol Tenopir, University of Tennessee, Knoxville

Marie Kennedy, Loyola Marymount University

 

Tableau Unleashed: Visualizing Library Data

Sarah Murphy, The Ohio State University

Jeremy Buhler, University of British Columbia

Rachel Lewellen, University of Massachusetts Amherst

 

Session 8 (Lightning 2) (HUB 145)

Teaching/Learning

 

Flipping, Collaborating, Assessing: Adopting New Modes of Library Instruction

Katie Bishop, University of Nebraska Omaha

 

Puzzle Pieces: Assessing Student Work Using Rubrics and Citation Analysis for Dual-Purpose Assessment

Alan Carbery, Champlain College

 

Turn a Disaster into a Research Opportunity: Assessing One-Hour Library Sessions after Hurricane Sandy

Hong Cheng, LaGuardia Community College, City University of New York -- CUNY

 

The Role of a Required Information Literacy Competency Exam in the First College Year: What Test Data Can, Cannot, and Might Reveal 

Kathy Clarke, Gretchen Hazard, and Jeanne Horst, James Madison University

 

Libraries and Student Success: A Campus Collaboration with High Impact Educational Practices

Kathryn Crowe, University of North Carolina at Greensboro

 

Using Rubrics for Programmatic Assessment of Learning Outcomes in Course-Integrated Library Instruction

Laura Gariepy and Jennifer Stout, Virginia Commonwealth University

 

Charting Your Course: Using Curriculum Mapping to Enhance Information Literacy 

Susan Gardner Archambault, Loyola Marymount University

 

Assessing Information Literacy in General Education: A Collaborative Approach Using a Metarubric 

Anne Pemberton and Linda Siefert, University of North Carolina at Wilmington

 

6–8pm

Posters and Poster Reception (HUB North Ballroom)

 

 

Tuesday

August 5

 

8 am—4 pm

 

8–9am

Registration and Information (HUB 238)

 

Breakfast (South Prefunction Area)


Breakfast Vendor Presentation: Sustainable Collection Services (HUB 214)

 

9–9:15

Announcements (HUB South Ballroom)

 

9:15–10am

 

 

10–10:30

Keynote III (HUB South Ballroom)

David Kay, Sero Consulting: Discovering the Pattern, Discerning the Potential: The Role of the Library in Unraveling the Cat's Cradle of Activity Data

Break

10:30am–12:30pm

Session 9 (Paper 5) (HUB 145)

Collections 2

 

Defining Consortial Value: The CRKN External Review as a Test Case

Jocelyn Godolphin, Jocelyn Godolphin and Associates

 

Value of the Online Newspaper Collection at the University of Illinois at Urbana-Champaign Library

Kirk Hess and Sarah Hoover, University of Illinois at Urbana-Champaign

 

Laying the Groundwork for a New Library Service: Scholar-Practitioner & Graduate Student Attitudes Toward Altmetrics and the Curation of Online Profiles

Kathleen Reed and Dana McFarland, Vancouver Island University

Rosie Croft, Royal Roads University

 

Altmetrics 101 (Lightning Talk)

Mike Buschman, Plum Analytics

 

Usage Statistics of Electronic Resources: A Comparison of Vendor Supplied Usage Data (Lightning Talk)

Kanu Nagra, Borough of Manhattan Community College, City University of New York -- CUNY

 

Running the Numbers: Evaluating an E-Book Short-Term Loan Program for Cost-Effectiveness (Lightning Talk)

Brendan O’Connell and John Vickery, North Carolina State University

 

Shaping Collections in a Connected World: Collection Assessment Using Resource Sharing Data (Lightning Talk)


Sarah Tudesco, Yale University

 

Session 10 (Paper 6) (HUB South Ballroom)

Collaboration

 

Defining the Libraries’ Role in Research: A Needs Assessment Case Study

Kathryn Crowe and Michael Crumpton, University of North Carolina at Greensboro

 

What Do Students Learn from Participation in an Undergraduate Research Journal? Results of an Assessment

Sharon Weiner, Purdue University

 

Assessment in Action: High Impact Practices in Academic Libraries

Kara Malenfant, Association of College and Research Libraries

Karen Brown, Dominican University

 

Time Lords of Instruction: Knowing When to Teach Specific IL Skills in a Major Program from Student & Instructor Feedback (Lightning Talk)

Ashley Ireland and Adam Murray, Murray State University

 

Assessing Argument, Critical Thinking, and Information Literacy Learning Outcomes (Lightning Talk)

Sharon Radcliff, California State University, East Bay

Elise (Yi-Ling) Wong, Saint Mary’s College of California

 

Assessment in Action: A Journey through Campus Collaboration, a Learning Community and Research Design (Lightning Talk)


Danielle Theiss, Rockhurst University

Mary O’Kelly, Grand Valley State University

Amy Stewart-Mailhiot, Pacific Lutheran University

Leo Lo, University of Alabama


Session 11 (Panel 3) (HUB Lyceum—1st Floor)

Surveys

 

Don’t Just Collect the Data! Closing the Loop with User Surveys (Panel)

Lisa Hinchliffe, University of Illinois at Urbana-Champaign

Elizabeth Edwards, University of Chicago

Heather Gendron, University of North Carolina at Chapel Hill

Eric Ackerman, Radford University

 

Beyond the Survey: Follow Up (Lightning Talk)

Emily Daly, Duke University

 

The Ithaka S+R Local Surveys of Students and Faculty Across Different Institutional Contexts (Panel)

Roger Schonfeld, Ithaka S+R

Andrew Asher, Indiana University

Heather Gendron, University of North Carolina at Chapel Hill

 

There is a Method to this Madness! Survey Methodology for Increased Response Rates (Lightning Talk)

Alisa Rod, Ithaka S+R

Debbie McMahon, Baylor University

 

Session 12 (Lightning 3) (HUB 250)

Data

 

Halt! Who Goes There? Assessing Library Use with Turnstile Data

Susan Bailey and Megan Slemons, Emory University

 

Expressing Library Value in a Changing Budget Climate

Chad Boeninger,  Deborah Daniels, Jeffrey Ferrier, Sara Harrington and Janet Hulm, Ohio University

 

Thunderstruck! An “En-Lightning” Look at Recharging Existing Library Data to Electrify University Administration 

Allison Brungard, David A. Nolfi, Marcia E. Rapchak, Bridget Euliano, Tracie J. Ballock, and Joseph Nelson, Duquesne University

 

Data Management—It’s for Libraries Too! 

Monena Hall, Andi Ogier, Tracy Gilmore, and Connie Stovall, Virginia Tech

 

What do University Rankings Tell Us About Perceptions of Library Value?

Brian Jackson, Mount Royal University

 

Using Library and University Statistics to Create an Effective Funding Narrative 

Brian Keith, University of Florida

 

Driving Partnerships for Assessment and Engagement

Katy Mathuews and Rebekah Kilzer, Shawnee State University

 

The Stat Solicitor: Proving Academic Value Through Statistics

Sarah Northam, Scott Lancaster, Megan Beard, Gail Johnston, and John Atabaev, Texas A&M University – Commerce

 

Show This, Not That: How to Communicate Assessment Results 

Jen-chien Yu, University of Illinois at Urbana-Champaign

 

12:30–1:20

Box Lunch

Vendor Presentations:

Project SAILS (HUB 334)

Thomson Reuters (HUB 214)

 

1:30–3:pm

Session 13 (Paper 7) (HUB South Ballroom)

Teaching/Learning

 

Assessing Information Literacy and Critical Thinking Across the Curriculum

Sarah Dahlen and Pam Baker, California State University, Monterey Bay

 

Three Years of RAILS Research: The Take Aways for Information Literacy Teaching, Learning, & Assessment

Megan Oakleaf, Syracuse University

 

Exploring the Relationship Between Undergraduate Students' Use of Library Resources and Learning Outcomes

Elvira Saurina, Carlos González, Maximiliano Montenegro, Rosa Alarcon, Magdalena Jara, and Felipe Cano, Pontificia Universidad Católica de Chile

Nick Kelly, University of Southern Queensland


Session 14 (Paper 8) (HUB 250)

Space

 

Evaluating the Impact of Library Renovations: A Multiple Methods Approach

Elizabeth Habich and Karen Merguerian, Northeastern University

 

Learning in a Library: How Active Learning Classrooms and Informal Learning Spaces Contribute to Student Engagement, Effective Teaching and Coordinated Assessment

Amanda Hornby, Louise Richards, and Jill McKinstry, University of Washington

 

Assessment in Space Designed for Experimentation: The University of Washington Libraries Research Commons

Lauren Ray and Katharine Macy, University of Washington

 

Session 15 (Panel 4) (HUB 145)

The LibValue Project

 

LibValue Project (Panel)

Carol Tenopir, convener

 

Scholarly Reading by Undergraduate and Graduate Students: A Lib-Value Project(Lightning Talk)

Carol Tenopir and Lisa Christian, University of Tennessee

Donald W. King, Bryant University

 

E-Book Reading Patterns of Faculty: A Lib-Value Project (Lightning Talk)

Lisa Christian and Carol Tenopir, University of Tennessee

Donald W. King, Bryant University

 

Three E-Book Outlooks: What Humanists, Social Scientists and Scientists Want and Predict (A LibValue Study) (Lightning Talk)

Tina Chrzastowski, Lynn Wiley, and Jean-Louise Zancanella, University of Illinois at Urbana-Champaign

 

How Library Learning Spaces Contribute to Student Success: A LibValue Project (Lightning Talk)

Teresa Walker, Regina Mays, and Gayle Baker, University of Tennessee

 


Academic Libraries’ Support for Teaching: A LibValue Project (Lightning Talk)

Rachel Fleming-May and Regina Mays, University of Tennessee

Anne Pemberton, University of North Carolina at Wilmington

 

The Value, Outcomes, and Return on Investment of Academic Libraries (LibValue) Bibliographic Database and Controlled Vocabulary: A Description and Demonstration (Lightning Talk)

Rachel Fleming-May, University of Tennessee

Miranda Orvis, LibValue Project Consultant

 

The LibValue Toolkit (Lightning Talk)

Martha Kyrillidou, Henry Gross, Shaneka Morris, Gary Roebuck, and Amy Yeager, Association of Research Libraries

 

Session 16 (Lightning 4) (HUB Lyceum—1st Floor)

UX/Methods

 

Demonstrating Library Value: Appropriate Methodologies and Practical Approaches at the University of Cape Town

Karin De Jager, University of Cape Town

 

Developing an Outcomes-Based Evaluation Data Collection Tool: Lessons Learned 

Thea Evenstad, McMinnville Public Library

 

GradConnect

Nancy Slight-Gibney and Wendy Ames, University of Oregon

 

Collaborating Across Campus to Articulate the Value of Research Consultations

Devin Savage, Illinois Institute of Technology


 

Patron Usage of Information Commons at SMU

Zoltan Szentkiralyi and Hollie Gardner, Southern Methodist University

 

Watch and Learn: Assessment of Online Video Tutorials

Christine Tawatao, Robin Chin Roemer, Verletta Kern, and Nia Lam, University of Washington

 

“Absolutely Amazing!”: A Comparative Study of User Satisfaction with Summon

Dana Thomas and Kevin Manuel, Ryerson University

 

Assessing Library Research Consultations: A Mixed-Method Approach (Lightning Talk)

John Watts, University of Nevada, Las Vegas

Stephanie Mahfood, Webster University

 

Seeing the Big Picture: Collating User Feedback in an Effective, Sustainable and Practical Way 

Frankie Wilson, University of Oxford

 

5:30–6:15pm

Library Assessment Career Achievement Awards

(HUB Lyceum)

Recipients

Brinley Franklin, introduced by Linda Plunket

Fred Heath, introduced by Stephen Town

Joan Stein, introduced by Steve Hiller

Jim Self, introduced by Donna Tolson and Lynda White

 

6:30–8:30pm

Conference Reception

(Sylvan Theater/Grove)

 

 

 

Wednesday

August 6

 

8 am—1 pm

 

8–9am

Registration and Information (HUB 238)

 

Breakfast (South Prefunction Area)

 

Breakfast Vendor Presentation:

Update on Assessment Activities in Canadian Academic Libraries (Canadian Association of Research Libraries) (HUB 214)

 

9:00–10:30 am

Session 17 (Paper 9) (HUB South Ballroom)

Collections 3

 

What’s It Worth? Qualitative Assessment of E-Resources by a National Consortium

Eva Jurczyk, University of Toronto

 

Assessment of the Use of Electronic Resources at the University of Massachusetts Amherst: A MINES Study Using Tableau Software for Visualization and Analysis

Rachel Lewellen, University of Massachusetts Amherst

Terry Plum, Simmons College

 

Assessing Electronic Collections at Point of Use

Jane Nichols and Rick Stoddart, Oregon State University

 

Session 18 (Paper 10) (HUB 145)

Methods 2


Evaluation of the Applicability of E-S-QUAL for Assessing the Quality of Social Media Services in Academic Libraries

Hae Min Kim, Drexel University

 

A National Resource for Monitoring Library Service Efficacy

Carlos Manjarrez, Matthew Birnbaum, and Maria Raviele, Institute of Museum and Library Services

 

Iterative Chat Transcript Analysis

Laura Schmidli and Erin Carrillo, University of Wisconsin-Madison

 

Session 19 (Panel 5) (HUB Lyceum—1st Floor)

Organizational Capacity

 

Completing Assessment Projects When it is Only Part of My Job 

Allison Benedetti, University of  California, Los Angeles -- UCLA


Kornelia Tancheva, Cornell University

Keith Weimer, University of Virginia

 

Exploring Assumptions in Library Assessment and their Implications on Practice 

Kathleen Reed, Vancouver Island University

Jeremy Buhler, University of British Columbia

Chelsea Garside, University of Victoria

Allison Sivak, University of Alberta

 

Session 20 (Lightning 5) (HUB 250)

Space/Services

 

Assessing the Impact of a New Library on Graduate Students' Use of Library Spaces


Bertha Chang, North Carolina State University

 

Sustaining an Assessment Mentality to Navigate Library Space Planning 

Michael Crumpton and Kathy Crowe, University of North Carolina at Greensboro

 

Integrated Service Spaces: New Ways of Assessing Collaboration 

Hector Escobar and Heidi Gauder, University of Dayton

 

Roving: Aimless or Purposeful?

Monena Hall, Virginia Tech

 

Putting a UX Lens on Library Space Assessment

Maurini Strub and Melissa Laning, University of Louisville

 

Viral Reference in the Writing Center: Using Metrics to Reinvent Library Reference 

John Holmes and Kathleen Collins, University of Washington

 

Do Patrons Appreciate the Reference Interview? Virtual Reference, RUSA Guidelines, and Student Satisfaction 

Klara Maidenberg, Scholars Portal, Ontario Council of University Libraries

Dana Thomas, Ryerson University

 

Did They Find It? 

Karen Tang, Curtin University

 

10:30–11am

 

11am–12:30pm

Break

 

Session 21 (Paper 11) (HUB South Ballroom)

Value

 

Can Academic Analytics Tell Us How Libraries Impact Faculty Scholarly Research Productivity?

Michael Rawls, Virginia Commonwealth University

 

Making Value Measurement a Reality: Implementing the Value Scorecard

Stephen Town, University of York, UK

 

Library Impact Study

Holt Zaugg, Brigham Young University

 

Session 22 (Paper 12) (HUB 250)

Methods 3

 

Effecting Change through ClimateQUAL®—Experiences of Phase 1 and 2 Participants

LeRoy LaFleur, University of Rochester

 

The Engaged Librarian: Crafting an Effective Assessment Plan to Determine the Impact of a Key Strategic Library Initiative

Sarah Murphy, The Ohio State University

 

Collaborative Qualitative Research: A Consortium Approach to Exploring the Complexity of Student Learning Outcome Practices Across Multiple Institutions

Donna Ziegenfuss, University of Utah

Steve Borrelli, Washington State University

 

Session 23 (Panel 7) (HUB 145)

Data

 

What Role Can Peer Benchmarking Play in Planning for the Future of Research and Teaching Technologies? 

Jenn Stringer, University of California, Berkeley

Lynn Rohrs and Samantha Guss, New York University

 

Performance Indicators for Public Libraries—Developing a National Model


Denise Davis, Sacramento Public Library

Joseph Matthews, JRM Consulting, Inc.

Mary Hirsh, Public Library Association

 

Session 24 (Panel 6) (HUB Lyceum—1st Floor)

Space/Learning

 

Time-Lapse Data: Longitudinal Assessment of Library Spaces

Camille Andrews and Sarah E. Wright, Cornell University

Robert Fox, University of Louisville

Ameet Doshi, Georgia Institute of Technology

 

So What? The Results & Impact of a Decade of IMLS-Funded Information Literacy Assessments

Carolyn Radcliff, Chapman University

Megan Oakleaf, Syracuse University

Michele van Hoeck, Project Information Literacy

 

12:30–1:20pm

Box Lunch

Vendor Presentation:


Counting Opinions (HUB 214)

 

1:30–2:15pm

Session 25 (Panel 8) (HUB South Ballroom)

Organizational Issues


 

Vision, Alignment, Impediments, Assessment: The Views of Library Leaders

Roger Schonfeld, Ithaka S+R

 

Reactor Panel

Anne Cooper Moore, Southern Illinois University

Scott Walter, DePaul University
 


Session 26 (Panel 9) (HUB Lyceum—1st Floor)

Assessing Liaisons

 

Creating and Implementing a Liaison Assessment Program

Gary White and Daniel C. Mack, University of Maryland

 

Session 27 (Panel 10) (HUB 145)

Public Libraries

 

Assessment for Public Libraries

Joseph Matthews, JRM Consulting

Denise Davis, Sacramento Public Library

Mary Hirsh, Public Library Association

 

2:30–3:30pm

Conference Close

Closing Panel: An Update on Conference Impressions

Judy Greenwood, University of Mississippi

Monena Hall, Virginia Tech

Marwin Britto, University of Saskatchewan

 

 

Thursday

August 7

 

8:30am–12:30pm

  

 

 

 

 

 

 

 

 

 

 

 
 

 

8:30am–3:30pm

 

 

 

 

Workshop (OUGL 220)

Getting the Message Out: Creating a Multi-Directional Approach to Communicating Assessment

Leaders: Vivian Lewis and Kathy Ball, McMaster University
Donna Tolson, University of Virginia

 

Workshop (OUGL 136)

Practical Strategies for Building Assessment Capacity in Libraries

Leaders: Megan Oakleaf, Syracuse University
Steve Hiller, University of Washington


 

Workshop (OUGL 141)

Closing the Loop: Evaluating Your Key Scholarly Communication Programs and Services

Leader: Catherine Brown, Integrative Solutions

 

Workshop (HUB 238)

Improving Library Service Quality by Using LibQUAL+® Effectively and Strategically

FULL DAY WORKSHOP

Leaders: Martha Kyrillidou, Association of Research Libraries
Raynna Bowlby, Library Management Consulting
Lisa Hinchliffe, University of Illinois at Urbana-Champaign