ࡱ> & (                    ! " ' ( / 0DArialx@BDFHJLNPRTVXZ      0 f3f3f3f3@MW ʚ;Mq8ʚ;<4dddd8?@ABCDEFGHIJ K!L"M#N$O%(Y PK!V[Content_Types].xml (|N0H+8 (8ĪVEBpֻ3iVwbl VLly Ё9!u{yL IuF^k2#z cẽN`0[mb` \!#s,Hё9}~TU 6Ul¼;{-dۡx/ ftΓCR}o v|i@T;\/E_PK! K& _rels/.rels ( 0nS=H^DtiUۛc a)hěBUrdk)Dd gIDr*dS("QlT3Q4b̜'օ9I]e3\0ťQ.D=vtr5aƓI+D#V0;f[e!/PK!?qC( tableStyles.xmlVQo0~`= eP-ڤm;`ձQi}KHRVe#Z=}}w.U^d4:Ycå^r )-Ӝ)EHDN/'ߍF}Psn xtmfy)Fh/1Y,|f+gl S޹2)" A0u.ϝά `v5/:ia7`ry+K!/) O2c-b6J,#prfGb |Tj&\e䞩Fwԝھi*qeϊJ$5BT*N7yWH 7JTI=R )3ZwSf]0Xk`R璋AmX՗U6O;VBa#@RF5 D@Jpn`38&c0lX'9~q5xBV9~OE(4''Bj4 f8@VHF mEbQC-2pcE5F"z'ݕ^Pj>f%*f)|:{'nU=i׼o'PK-!V[Content_Types].xmlPK-! K& 0_rels/.relsPK-!?qC( tableStyles.xmlPK ` 33` Sf3f` 33g` f` www3PP` ZXdbmo` \ғ3y`Ӣ` 3f3ff` 3f3FKf` hk]wwwfܹ` ff>>\`Y{ff` R>&- {p_/̴>?" dd@,|?" dd@   " @ ` n?" dd@   @@``@n?" dd@  @@``PR    @ ` ` p>>#PK!(b[Content_Types].xmln0 EAkP }l} m $_tI$svs^챐KkH$Q -G$oo1# ɩ5 J# \Qg0?0omRo?Y8 Jm i|TX+N3tr@9>?4 ΠMfrAsѺo_p?yjŝ & Xg3PK!*8 _rels/.rels 0DnzЃXmlo0of5OIw AN{cݠv=m 838yG 6U} ShLq`L)d=Ҍ\@.;3, ;$e͂): vq}j:zɥ'k茜(f,ƁXA6\m>PK! 9d~A!!drs/slideMasters/slideMaster1.xmlMn@z4`le%j` qWCoktף$?`U;ax)[O$#!pB$ʖ YqHg`8~5'o0b |b,Z,GDM!ҕ:Ŷ&,͢'C.Iζmf)bb5|cp6|N-WS)(! :P]!`!Y?r*G(6W[OPMdϦAEϴ.QN} =2,p>N^^"&G1ě~a.{  ꆈ4ḒWɰK[/h15 |$gp#2 N||$gxS#>#'Fˡ/!P{$y]‘ d@$$q3hH ȸ@$pD$a4e7'l0KX Y AoH!/k"I.(W O_r ӥʅEsT_Kgb_&$$~H ww+u袚x[Pvݠ-vG Cq508epL0k"SFߏC0З/#WoX;t۴V_j^A0jKt O2Ft"bRl=wVwRD.nEmu{6,*p먝ѬBViux@TV܏˨|So 0:˧A|.P:J5:uRزTf_ljP)I7xh+;iR>~PK-!(b[Content_Types].xmlPK-!*8 *_rels/.relsPK-! 9d~A!!drs/slideMasters/slideMaster1.xmlPK nf (    N6?Rectangle 2 `} h T Click to edit Master title style! !.  H =?Rectangle 3 ` h RClick to edit Master text styles Second level Third level Fourth level Fifth level!     S   H@>?Rectangle 4"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!?ldrs/shapexml.xmlUn7}/ Z8Dr!ⴀj>rreAQ !̙[|mM&GR(Sز6p{V ȔQ<(/?\v[LChg/֪!ʶ`{Nyej`<^Ufjnt.e8FlC ޫ9 -6BKhC!bԵsvVTzqRҮE8@Yp+ǒ/Ο2X仿m &h\sn*|*0-!t<2 }~}<&o.aDg|٠_IJDi9=pZ@QsLxsS儮L'ʭє%PWGbxR- /z* Z[$fۑSR Fh2ADŽ &{1]3:fcy6-Y;r.-ȵ}]U)hV8xV"4+UuyG߄V=N>zs{1_!Bڔh~&-?PX<@v!y+Z HN 66&B5)p}*qb-E[R?DǍ=*ͻv8myzz6oV?9F/~jtjBkr^ފ1ʉDEU PK!$!drs/downrev.xmlDJ1@FREMKDC*:n&ɒ<7VD!v5-ڛ _G1!="lW+,?sE}jDp,QCPJƅ3>8Ly 4YzY(;Z襥gtlP3{x杻/fJn'oO |KMnQEݾMߡ3DAC˱\PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!?l*drs/shapexml.xmlPK-!$!drs/downrev.xmlPK^ `R h:2___PPT9  <     H`??Rectangle 5"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!+d0drs/shapexml.xmlUn6}/ Zdmv61VY$F-FEGH| (yp̙3~|h)kr90BVyק+)| SF|w.?r Fܨ)]m]KG< Q6_Zj+[w+R[9T2ή0"*Y+1, Xr,oTH/0_2 ]lM:gEψ;^ e,Fcup %¡q㔭G֢j+\>XACsa?ǟdS-1teDC% %~f9!aOዲg(匙n{ ጽo>6\^ Y6(M˫11g4~TQ$#AmX#sa!Z{0ludiJ@6ֽHwJ <\OStLc{)kL.E\)8qٶ4dC΅nh} u'vJ4::Τ$ ,gl_+U?#Ods۰Њ`:H:]^ T%4BxBwx-5 JrBW4wnU[ncy=ַԸ[{t՛R4S]*m@ ,T+em/{:+˛x4xdž,0QLBDaPM"G\m6I"\*su}*y}. @\f7v%)3qS5rσPn^Ȥ놟ݨ[9kk_Z'iS&鋷x}F=V`%!3⼷zI~izv3ȱ񝫩[אny+^V\(Jk(J?1'=nPK!tdrs/downrev.xmlDOK1G!ॴ]*Hݶ븙ɒv5\ҙk D;ǤasN\qk$rR!az*-tZ$̔[N Pb&7:*]Űiﻧ^MjQD2~"y )/&rPK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!+d0*drs/shapexml.xmlPK-!tdrs/downrev.xmlPK^R  h:2___PPT9  >     H`?Rectangle 6"SMPK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!7F drs/shapexml.xmlUMo6 x-,w-FEϴDŪ)R%)REQu<3o>̇Z2:w gR禨Sƿ<{9s^B(eƏv&I򍬅{gqV[ WotR{Va4)[5KKR~[ZV\5>dc  o]E,{7L 6&֚Fg|'H KaS}[#_K!iw;^sShABP҈Ȏ)K y!y,ppu5&x8J䈄4gi.FP-*"۳ rͼR gfu3U/&Z.2T:,<ehLq$k"9?!0PϜ7uLAAc|xIGC''gF~ j=gQyQ~WMN uWaq8CK[݋[jk=Lc?q^U=;i1WS?Ms%Lтl$V PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!7F *drs/shapexml.xmlPK-!_?drs/downrev.xmlPKB^ `R h:2___PPT9  T*  <  c $ ? 3380___PPT10.7>:PK![Content_Types].xmlj0Eжr(΢Iw},-j4 wP-t#bΙ{UTU^hd}㨫)*1P' ^W0)T9<l#$yi};~@(Hu* Dנz/0ǰ $ X3aZ,D0j~3߶b~i>3\`?/[G\!-Rk.sԻ..a濭?PK!֧6 _rels/.relsj0 }Q%v/C/}(h"O = C?hv=Ʌ%[xp{۵_Pѣ<1H0ORBdJE4b$q_6LR7`0̞O,En7Lib/SeеPK!kytheme/theme/themeManager.xml M @}w7c(EbˮCAǠҟ7՛K Y, e.|,H,lxɴIsQ}#Ր ֵ+!,^$j=GW)E+& 8PK!C7theme/theme/theme1.xml[[~t=.hW!Q=:=6bl{iiJr1nUUUW3o~rOEӖze?YQ㦬w+h;RoHuh͟7€}ם5 㩨96MC>CXp em59۴ؒUgE[j`U0Gݵ8'd^\ǰ]6Ҷ9VE_7Tݐ./N 61~toɏ3;3+s9m]y CȬ1Dr1Wt#bހ>4y(NAS}UԖ‹SK*y&%K)Ǻx4ɁT+kzo]FMI*<7Ά̯;`RJnuAW-Zt*79 }ͅDi ݮ!9v+Ӟ@A ޵ Wy㤠!C7dlIqÆ>%  b"L]n2IԥT4;å&A0L>Shפ*6wYpjq==Flj$+4n\Q@Ej7[l_1#[0k$" U%Ϊ6>sC3!+Z^ݢD:@{lloT,,ΩlaElEUe/! C[-~'wZLŗ!Pz>Qph׵wV潻u~#'ygLh&AW~2a1 zLPb~g##Yx F4k;0 PL%>pd6$MMǷؔW9͖r8ܻ)a jȔ]M<͒X_۔˖A%\7mP~qSڪIBԒD@I~.}fW6`!‘? $ʜ 8̖Sa5 MK)6#ūag~.3ݔmO +ZiKa]MQG@WY;6pbˊ`K1y6ޫaO Y?Z!BTt AX[['T~$T '|35{N=m1(k\o xpAADµЕ1l .|Gq#-lf"-+76ioE-v+E(XG B}uɩacYy~#l覟hshshs-Bl[a%Y3T j`mlM/yBi-C_走I^j[a926Q⧞F @IȱE*V} ^e:¥؄|"27NM`VJbm/-h\k7x?E,ۓu縙#b.4od/Ei17A=\؍H2&*&=Q[|$1<-8 d,ȿ'6a5 PK! ѐ'theme/theme/_rels/themeManager.xml.relsM 0wooӺ&݈Э5 6?$Q ,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{P8g/]QAsم(#L[PK-![Content_Types].xmlPK-!֧6 +_rels/.relsPK-!kytheme/theme/themeManager.xmlPK-!C7theme/theme/theme1.xmlPK-! ѐ' theme/theme/_rels/themeManager.xml.relsPK] : =PK!M[Content_Types].xml|N0 EHC-jaj; +,Kq:=ig ,?ϵYD&oDzCwO-gkcg$./XQ{jsԈHt䒦AFP0skfx(壓8?.C(ũ{R(Mb˳7{-IF#{_R'dK0FFjr'"&@_'PK!p8ܾ8 _rels/.rels 0Dnz x%ٶ6 (тqLݾQ(NAU ioo'tGHL m^W16 AJMȅ8a22~`Or[;,lij@搛}YMGBh ]pϔ{J Loc!"rPK!i9E  !drs/slideLayouts/slideLayout1.xmlVn7}/ Z8.vAm"y\k+.ɒ\ES/d;.`"99sfwZ&7)#mQ^ޞ\p0֨UeA3MdaB&reAkU:e +E /wA-*;{{[TZ։WZD֕ 7oΫ7iHqm\iΒ8[.tqV 谥Xi-Rh{pssϪt| :t4Pf$]+ 9*F"Sd{)r]ADp(ڌOgԧӂ1g1'K "PKe3m2"#LAx_BDR6BBt_uIUv}mfChE1 _^q4!|Ù,Y=ZW Oiĉek',$E!.w_w$Dvgkh`Llg!v=&.#漢`𳜏'K5NRz(qQ-' %UkA][%fo}iM|LV"h(^H|4)s 889mF;cU>qx_?ztL_V᰽E*t-/PK-!M[Content_Types].xmlPK-!p8ܾ8 ._rels/.relsPK-!i9E  !drs/slideLayouts/slideLayout1.xmlPK^PK!M[Content_Types].xml|N0 EHC-jaj; +,Kq:=ig ,?ϵYD&oDzCwO-gkcg$./XQ{jsԈHt䒦AFP0skfx(壓8?.C(ũ{R(Mb˳7{-IF#{_R'dK0FFjr'"&@_'PK!p8ܾ8 _rels/.rels 0Dnz x%ٶ6 (тqLݾQ(NAU ioo'tGHL m^W16 AJMȅ8a22~`Or[;,lij@搛}YMGBh ]pϔ{J Loc!"rPK!!drs/slideLayouts/slideLayout1.xmlUMo1W|O6@ ZTHdxm6[k"V=f{rj\)_0b˗)~^]1Ȓ%ŷ&';q0-W",XMLZ85/Yi/Ez&\tW5싢IA A&4Mf&xvb܊;>r(؛vxХ($5,SN@chŶ.Y2y|3z&x?6 xZY`ّKB"vmلN1Op"$h\oz:aK'2u}9y*爔C^W=N$T_+5q^\m)=AQ~3Ej|U^}p<a Hօ~V3 o)fauK,J ɋ% ZV;7 N_Sܡb3(Pc AoL b#d*) 2 %xf{}7-RTr_! B$) c=5,O ;o~ D# О=:G :*8k>~Uq*JgƸss$:gXx3@S*{4܏1f1}; PK-!M[Content_Types].xmlPK-!p8ܾ8 ._rels/.relsPK-!!drs/slideLayouts/slideLayout1.xmlPKPK!M[Content_Types].xml|N0 EHC-jaj; +,Kq:=ig ,?ϵYD&oDzCwO-gkcg$./XQ{jsԈHt䒦AFP0skfx(壓8?.C(ũ{R(Mb˳7{-IF#{_R'dK0FFjr'"&@_'PK!p8ܾ8 _rels/.rels 0Dnz x%ٶ6 (тqLݾQ(NAU ioo'tGHL m^W16 AJMȅ8a22~`Or[;,lij@搛}YMGBh ]pϔ{J Loc!"rPK!@i!drs/slideLayouts/slideLayout1.xmlUMo!W@ܓGUU+ۑ6êާ,l&JJ cޛ\m;z郲fO8FF͔?O>q"5rw2wW>E j6FWWU(Z' w7U;]]}:R^+!XI "raDs9/`΁--gX93PK0CV*j c%HlKLͻ[}/RHwq5|!۸G< cqyR`_"!wlk5 [.YMsA#;g~#P;-Ԁ=!C #'yQ{.{HxhS8T'@B =2@B = 脄gg %[@B}$bH(8.L xw;k X=Ag|?qonްθZzoL+ηpP}uS9Ierۖ:q 0-:Eܖ4a"0Zwz~cfwխ4ۣ/]y:=~+S;I#kuu*BׁbXs:HT2Rh+t4.UJoSb+VI_)2;[3M1EJȥ EGyJ>rtOw!Z,kRTZE0_h2h2P{6!x=g e=n${K2zMD"{. &e=V_ڛmOW՛qﶅ ZAg^yn],zqOD\ʼ]w^@zx/ y=P ^r j>,!a7%aigZid ﰔLTQcT٤x3|mAӄe0"x]),2 5b8} G(Q uH[iSդT_M6h]6 `'m;95v.a%;u`痰%l 8!$`8啚2=Jh֍.p%R=譶dnqG0?1y };ˎ1[uIuـ`Qaf&Z8FAF &5rVifW͟_ywdz㏧np1rcniۧ{ m6[=)3 J4r3z_zdwO[ Noцgt(/zs/0%|f;>C68!{MP;MպD_\}嗽 >p[٥Mf 1T#l/PK-!M[Content_Types].xmlPK-!p8ܾ8 ._rels/.relsPK-!U !drs/slideLayouts/slideLayout1.xmlPKBpuPK!M[Content_Types].xml|N0 EHC-jaj; +,Kq:=ig ,?ϵYD&oDzCwO-gkcg$./XQ{jsԈHt䒦AFP0skfx(壓8?.C(ũ{R(Mb˳7{-IF#{_R'dK0FFjr'"&@_'PK!p8ܾ8 _rels/.rels 0Dnz x%ٶ6 (тqLݾQ(NAU ioo'tGHL m^W16 AJMȅ8a22~`Or[;,lij@搛}YMGBh ]pϔ{J Loc!"rPK!aBp!drs/slideLayouts/slideLayout1.xmlRN0#-&x^VjqvClk=x\uFVahb6LYs{,D%hgU{X,zw"Z3略ʡH[܋ዼ0X>F'Fx4A!Rn|9nU R=`?9K4l X˭.C]b `;Tjl~7oYSQx0 O *42z&+ S]d_T\Y?`RXTS_[9*O3_1PK-!M[Content_Types].xmlPK-!p8ܾ8 ._rels/.relsPK-!aBp!drs/slideLayouts/slideLayout1.xmlPK`PK!M[Content_Types].xml|N0 EHC-jaj; +,Kq:=ig ,?ϵYD&oDzCwO-gkcg$./XQ{jsԈHt䒦AFP0skfx(壓8?.C(ũ{R(Mb˳7{-IF#{_R'dK0FFjr'"&@_'PK!p8ܾ8 _rels/.rels 0Dnz x%ٶ6 (тqLݾQ(NAU ioo'tGHL m^W16 AJMȅ8a22~`Or[;,lij@搛}YMGBh ]pϔ{J Loc!"rPK!R!drs/slideLayouts/slideLayout1.xmlSn0?'s( R8m/Ill%" rJ%%%mC.|,g;z1R/WRծn_,r(ϟ6^ESI0 JyUQ7At-\xE7swZV#tj5:ܡ$cir%Y-dpg(EkYz}0qP"IǀVCNxAu"e1̰ E&0N6 1lL#'5;X|{],p/&U\-r&/&(pOQX:I~9Fe >,n\=&xAP&ҁF.H}} pQ5~-{A._vqfJ|Ü⛹B^& 4/S0u[9nB?PK-!M[Content_Types].xmlPK-!p8ܾ8 ._rels/.relsPK-!R!drs/slideLayouts/slideLayout1.xmlPK0PPK!M[Content_Types].xml|N0 EHC-jaj; +,Kq:=ig ,?ϵYD&oDzCwO-gkcg$./XQ{jsԈHt䒦AFP0skfx(壓8?.C(ũ{R(Mb˳7{-IF#{_R'dK0FFjr'"&@_'PK!p8ܾ8 _rels/.rels 0Dnz x%ٶ6 (тqLݾQ(NAU ioo'tGHL m^W16 AJMȅ8a22~`Or[;,lij@搛}YMGBh ]pϔ{J Loc!"rPK!a%q@!drs/slideLayouts/slideLayout1.xmlXے8}ߪ0˸Rf_&3S a7ݲ\T%U /Fy6BS2>/>{4\!Dm'$mbkXd'l<]F`Rwa=:wY&{e>Kɤ?}^qd3 BT>x8| 1`o*ޡKIf])&)ZhZl EF;)eEZR R4| 캽tۯW8HQLIz$dpԺG Vw³U%cVbX0~`Be珂h |(D1zN:YNLJ%:`D԰${}rubn:`]6bXWKX- P|I$D| m\DJ,](Sz7/TgN֊QIZ؊lO.Co]ӵiwF_/j? ?k4Mrkn̅NWG|^mz5o{ӴKFڹN^-eMAnk w:_sP5BOc#5Uw0 \~'^1Ҧ@EF<@GE!&]Y>:܇bJR i+ L$20] )Rad:}2(ckφC̘2CdTL\<0U;V/,h.fg}sI~l>lb4n[̲E=é 3`ד)O&f/0qt9SY~rZN[q[MSЬ Es0 叞Ƌ*FC bL^gn 6~lA~X.k޻riKe򤉐Ӻ_Vlˌ4[WtzxN,&ӥun\Yr49~ ?68" 3"hIXrCa痶ctBl1vB k ?lL8MX&y #:UA5P>HrmdYtvzuZv }Ħ]t9u]=dk޼mW64NkMl`[uǶz]X|z5jݔ &$`X'f+. %=e)b|zWeϲ\ +LQ]{*oe)_Z4y i`zQp"[|llб56W_1~wgꆖw5qJ|?FPK-!M[Content_Types].xmlPK-!p8ܾ8 ._rels/.relsPK-!uq !drs/slideLayouts/slideLayout1.xmlPKk0fPK!M[Content_Types].xml|N0 EHC-jaj; +,Kq:=ig ,?ϵYD&oDzCwO-gkcg$./XQ{jsԈHt䒦AFP0skfx(壓8?.C(ũ{R(Mb˳7{-IF#{_R'dK0FFjr'"&@_'PK!p8ܾ8 _rels/.rels 0Dnz x%ٶ6 (тqLݾQ(NAU ioo'tGHL m^W16 AJMȅ8a22~`Or[;,lij@搛}YMGBh ]pϔ{J Loc!"rPK!xS3 !drs/slideLayouts/slideLayout1.xmln0WwrߒC *Tۢ>q DuvYاCJ07!wB46/8nÀI-,׫q2~3 u\g\Z**{10M8X;WkYp{[VRٲ4wiV?`S\D\.s!⭐#w߮ʶZekvR< 4\Eʘ.fRqF)INo~jVMWzL 34AyЈb8tީZOKSLxl8@v %ʭc[~>#+HwZ`o'nÙNIE9TKj.'_'6-b&|fuG+o}N[GHu}:zp0 %%IKF8LHK]nvQ9źD:ੲnv uy"xĸZa\ƕ;`6#\lrl"%DqGo^f=(aMT.^+r~qa>^HtmxٔN*.EcA^EKycA^IDb9HCDi#0RW`U@4$d4Hˋr$Jʢr"ZH~.Yoe~y}+Aу1ڗ?PK-!M[Content_Types].xmlPK-!p8ܾ8 ._rels/.relsPK-!xS3 !drs/slideLayouts/slideLayout1.xmlPK PK!M[Content_Types].xml|N0 EHC-jaj; +,Kq:=ig ,?ϵYD&oDzCwO-gkcg$./XQ{jsԈHt䒦AFP0skfx(壓8?.C(ũ{R(Mb˳7{-IF#{_R'dK0FFjr'"&@_'PK!p8ܾ8 _rels/.rels 0Dnz x%ٶ6 (тqLݾQ(NAU ioo'tGHL m^W16 AJMȅ8a22~`Or[;,lij@搛}YMGBh ]pϔ{J Loc!"rPK!;VO!drs/slideLayouts/slideLayout1.xmln0El( vM7yrlHU;$I]Fу{8Z}Pra2\\|,D058-~=aʠ-viPŒW1(piH~[HId4\Ԡ )vQYNģHJ0SԜ@29uIu>,^|NJKfa k")1w+9Yzdy0z(ޤo%(_ϧP qZ6]) JG&A2*#~$& rv& J90cg <'yW|Ldc1baW+dyJ*3*J א @ËVEP D,Cۀ$D'h<|AI3SC!7ȫdMlA`e"&ê$5@?`t$6w3J Sfg, =A}|&}Rtg؝:W^mIrvo>zLd>޴Er#H;B_BcPK-!M[Content_Types].xmlPK-!p8ܾ8 ._rels/.relsPK-!;VO!drs/slideLayouts/slideLayout1.xmlPKPK!M[Content_Types].xml|N0 EHC-jaj; +,Kq:=ig ,?ϵYD&oDzCwO-gkcg$./XQ{jsԈHt䒦AFP0skfx(壓8?.C(ũ{R(Mb˳7{-IF#{_R'dK0FFjr'"&@_'PK!p8ܾ8 _rels/.rels 0Dnz x%ٶ6 (тqLݾQ(NAU ioo'tGHL m^W16 AJMȅ8a22~`Or[;,lij@搛}YMGBh ]pϔ{J Loc!"rPK!!X!drs/slideLayouts/slideLayout1.xmln0Wwo EI*mpCi'A5Ʋ6yMH]BI|0>4tL j]O?/hCEEy+"82\/~B۽!`g,P;P}J&٦U 5pa`7<'4lh->n6uɾa8bXR4TLf^9JԆ0@,r+"hAּ}b DKɵ\)q߭+$ |mOa 9,눿D v0t0Zމ-w?މ `Ij*/ rRoEBX+z֌x#N(KOV~'1|O"q4$.Y :QM&.j9|k# ZpmșU4~[NcxZC43 1^/ĴU!wTG#r0G2QߐQ|& C2_PK-!M[Content_Types].xmlPK-!p8ܾ8 ._rels/.relsPK-!!X!drs/slideLayouts/slideLayout1.xmlPK< Default DesignM ::Q5(    Z!z ?*Header Placeholder 1"[UPK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK! drs/shapexml.xmlTQO0~`u6 H *TQi:g;]˯@a}gwߝmF:]pʙT^3@WI/f?[ml>xR6KX'&h:6|W.\fX[3 PI lv'Cp:fnoU~ao0mnC &gDXLjvq5Cn H#c<8ȷ>pvk-8jr LIv:E@$1:n0/*"`!܇k "$Uo2.F]N±qϜ,;>-xܾ| ڨ˰Sbj2l:gJ'&]a J-#jt48h<)>O2G ?BDD,Bv!EK+FK/# >E^J/y+" 4aݏ1 Ͽz/[=n͔ż2^(vLS y0Q jb[}vGHŚ .2IDjxo_pI\F9fIgkӌ@5:j-#骍ڌdkpю_mnZjI|EіJjC&GɺƇ>rUlam\ޜ3[ =8V0e 3 W >) I,73̍;qI&V"A8䨠˥ &a:S4O n[9ɲGiPcG*:> }\S4h3HC_{7 Sb$d,APK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-! *drs/shapexml.xmlPK-!0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!Q؁P drs/shapexml.xmlVo0~ @)D *Tp$p6 ?ڇiZX'w}nnwd[alUă-΄uUğw>gցJ@j%"?~)C[2ܬlXFģv^ ̰89ĠnRe(23+*ID;l&R:KTo&SR8Z<\%8~ysmUjl,ʍ|KKj3n@pfBySbgc[cf ů.7i;?3pZa:`Yu5U'-0W_x<Ik;n'ht;x]G1pd) "/'`]֛"/* 2qOslS,:& !2|bܯ8[ C:;,ԲڱNE,d2']R)=3Z줢wUeK6 @N"]%XK/(G&7SU3cOQJAe`+"S* ClfB  o:nHq@Jf`qH/:Lt_WrPK!69drs/downrev.xmlDN1E&CHIL &̀ 13a:ufm\ޜ\P;V0g 35 >/s!"l3XnosA."A8䨠ͥ "aZS4fLZ9=TsE }}Rts8hFf"cRތkS`$d,APK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!Q؁P *drs/shapexml.xmlPK-!69drs/downrev.xmlPK  R h:2___PPT9  h*    7  j1?4Slide Image Placeholder 3"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!,"drs/shapexml.xmlUn0 }:IڬkC[dYNȔ!)YүߑdgY24OER<L4eMx}S-H]ƙ~"x˙=idA\zD;?;NowIcӈK&%PSr 2YWQ:^Z)=Uʐ.p LbGQKzlٚ( kL#~-Tul沟5ǶvX^b=ۋHeM(Ҵ ,NѝQT΄8fuS7gE9Wtc',8+2sN^[̣JD)L;VF /ux_SE5~Ui Dk"eNE ϧߎNl6YO#nc+e^δOđBH!]թq;[/k~PK!drs/downrev.xmlDN0EH5HC V xj`6{@byu_:{u☺  KL'sy2>#L`XPmY6|fʈ\Cuj{J0\dD:q뻪kOG8np*ZM T1ڍAxux3J#B)p PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!,"*drs/shapexml.xmlPK-!zdrs/downrev.xmlPKt  h!   X z ?(Notes Placeholder 4"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!oodrs/shapexml.xmlX]O0}`ubm]D 6Bg$ؙtmh &$)\^slU ڔJ&4ڥL|Lшc̙P't =tZǦ&,M\'tnmw:&󊙯BY cpiFwNJIXJ.gT;+YN5)(–7rCe|D5N1`laZ@_F;XTDnG&mZω]׀| n6 0mJh&`OūBWo:>e* ['lg1_Y?菆&\D]K0 q67"njY,rblj'60Qvu]'*Rs7$[#w1'XqDBD7VeD@ cgv-[*y3}K )e[LBGFfX> 934dɰlu^F\b?"kgȿA4K4/3hLSPK!drs/downrev.xmlDn0DVVhQRNUB=n%בЯC{z;N CXl δ\+x? BD69&7 ߭17% UEpQAcKtCĩ;;o1ki<^vreObv Ke_# 8+~RX4qџ*s+QFp)1D [2M 7?PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!oo*drs/shapexml.xmlPK-!drs/downrev.xmlPK 0 h RClick to edit Master text styles Second level Third level Fourth level Fifth level!     S  ` x ?*Footer Placeholder 5"oiPK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!"^drs/shapexml.xmlTn0 ?m.mSNH7 (Z/2IrGIv0 rphw}Hc+ONIpɘ3 PewOMjFѦMW5``J`Ou#|658z5AcQZ ΆËA  ]E37aU jJ9I \iU}]p<fvo~Qo0I|A#C6+v *!nق!`o3>xP EB-MQkHuY2H=e||1>?Kʭc\gWxH"FD{1X 0QƍZ )lfy)&u;]|dN8K9bʿfϙ6WhD{7 l 'y$SYp;%? 6*)`o*PU>QJ|ݽ@}cN`fv2A)m0{Ќ?C cl\0;J6ԙZ~td($Pp_m\86_7w|ۇty{6O.x}y$ !8uE9m]uUU$jθēEԎ<2mƑۙjM:z,x3"d lD8^nU«']U^lsumOVJEժ*WsI6mTEjq,KvWCl$5(+lN%|DB@a9@t1fPK!u. drs/downrev.xmlDQK0Co.A1A7xmn`$n>;|`;w+Z۳K1Sy#GX̏fT)poS+2ŊtJ}%e5[߳]ュch tpɋ(%򃦞o4/VOS]~FYOOC_EB Y !el rPK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!"^*drs/shapexml.xmlPK-!u. Zdrs/downrev.xmlPK^_PR  h:2___PPT9  P    E   l@x ?6Slide Number Placeholder 6"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!fq drs/shapexml.xmlVMo8/@ZBIn#0$*VMZYGRnMAif73y%;c+R>|7L\zLׇUoƙu Zo~i0$+4)9$w&N7BWjSëy7FX9lTh0k_`)u61*R~͙[neUv֙0l#);- SRb6Z{0'SAUCA?:S7mv̝44)d0)t1~ *q|i*+/<]ļUOP<ɑێJ谇 J`^qYUlȐW_)bxףsuJlPK!~)drs/downrev.xmlDJ1E!<]B+cRkłJ9y3N!į7^iّ| VNjx{^ Y(b~6a)n鸋 JbJC`lj }åS_ń6?(VQ2UwyJ}\87"{Jӏbdl-PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!fq *drs/shapexml.xmlPK-!~)drs/downrev.xmlPK_ R h:2___PPT9  h*    w  c $ ?"3-PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK! drs/shapexml.xmlϽN0wnvt@֥W>[۴o_}Hݰ/Δ(s4+R ȤJÐ O㉍h!\a5RyeqcX[L qR/2cӺ*%3vR]aMo>Qj2v AޱPK!KsALdrs/downrev.xmlLAK@a(X$ͦEivfgCvz^1|XNS# lz"mx@ńl L~(²3\`?/[G\!-Rk.sԻ..a濭?PK!֧6 _rels/.relsj0 }Q%v/C/}(h"O = C?hv=Ʌ%[xp{۵_Pѣ<1H0ORBdJE4b$q_6LR7`0̞O,En7Lib/SeеPK!kytheme/theme/themeManager.xml M @}w7c(EbˮCAǠҟ7՛K Y, e.|,H,lxɴIsQ}#Ր ֵ+!,^$j=GW)E+& 8PK! 9\theme/theme/theme1.xmlYOo6w toc'vuرMniXS@I}úa0l+t&[HJH۰ŇD"|#uƣC"$I۫_y$>h{ I37#һ{HLO&n{Rʊa˫<% ̍Wݘj+1ٻ1 jVN5QRL 4i0`R9]&!fmhH)1,Ly+[Wf%kK旭USih])S^ z}4i6NNfKdnu:f+5 Xo۫ހ,otuo@_k7\E&vhQ/ cv+ߨe9 .b,b>4aEf)c MK3vȗ Cj{2bN߼|޼|v㟎<9~,IX^co^?/_䗟?B%z^<{է- ҘHtn0d$ηbaZ^'XsS3 W:ĵ} xsx\hv+Eni^%3IX\L˸xwq7Mt*݈8b3(( {=Ա|:VdHGN42f>pV9tU?$1Mܣ#<@Th_BvpLˊ|押-heJ잨p'o&}qe|֊;/Pucd.K1elfܖaa}I4Ǭ;P` >*D8fi"H\! Wxhؕ="6 3ZlZF~fu-ԙՍh9 `aMD/`u8kpHvbp.H#Iy[ )V+qki,N*k,a{]GK:oO#KtZզ|1o1NR7pI+ad6Y>f+WM:\YX/(ԁTHedCLe!ʿ^6B L Z2_]ѶY)SE ЈMP}*Twjf-Yҕo ΎcF8+:ELpDž $V)Q Ua?SE'pehp+0P*F hLh{Ye_C朥aN~ꀆHP؏T$هdbl$YFDTI\ZG䐰zoPnIV dYBͩ!ks|l2Rn6 MnBĊ]ծ7󽷬Y<+Yi+hei"skAf.xqQc,.~>_):P[|t l iG8AL5m:iw֒4vќ\Hcgvlmǖ<{2Eahdc(>zށ)S|_ZρH~, PK! ѐ'theme/theme/_rels/themeManager.xml.relsM 0wooӺ&݈Э5 6?$Q ,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{P8g/]QAsم(#L[PK-![Content_Types].xmlPK-!֧6 +_rels/.relsPK-!kytheme/theme/themeManager.xmlPK-! 9\theme/theme/theme1.xmlPK-! ѐ' theme/theme/_rels/themeManager.xml.relsPK] : '8PK!(b[Content_Types].xmln0 EAkP }l} m $_tI$svs^챐KkH$Q -G$oo1# ɩ5 J# \Qg0?0omRo?Y8 Jm i|TX+N3tr@9>?4 ΠMfrAsѺo_p?yjŝ & Xg3PK!*8 _rels/.rels 0DnzЃXmlo0of5OIw AN{cݠv=m 838yG 6U} ShLq`L)d=Ҍ\@.;3, ;$e͂): vq}j:zɥ'k茜(f,ƁXA6\m>PK!S 4 !drs/slideMasters/slideMaster1.xmln0 C8h7CtbT I͒=HGF|ĐK"|WPK-!(b[Content_Types].xmlPK-!*8 *_rels/.relsPK-!S 4 !drs/slideMasters/slideMaster1.xmlPKYX _W?(     x`0e0e?Rectangle 2 h aAnalyzing LibQUAL+TM Comments Using Excel: an accessible tool for engaging discussion and actionLb $7$ bX   xa0e0e?Rectangle 3 ` @ h ,Elizabeth C. Habich Northeastern University - + -  33___PPT10i.9>+D=' = @B +"m ll l(   9   xf0e0e?Rectangle 4 `}  h m)LibQUAL+ at NU: respondents and comments* *( *k   `  C *Group 713"Z 2 PK!^[Content_Types].xmlAN0EH] tA*ٓj2<&i˂E,-ZQy*@2:k}*da< us}UmYdCJAk6N8Af=UYi)!"-^@t+ S6ƕoQ9JBLVM\sUysnJ7U|Il2\PU&<.~[m'E;Vx PK!8! _rels/.relsj0 }qN/k؊c[F232zQLZ%R6zPT]( LJ[ۑ̱j,Z˫fLV:*f"N.]m@= 7LuP[i?T;GI4Ew=}3b9`5YCƵkρؖ9#ۄo~e?zrPK!ddrs/e2oDoc.xml\]r6~LLIԿtrbAj$ JAB,=Y?"qN+Hb\BWY"dPqdjTB]}qÃJG6N$8YɒB"^Kmu}^x5w~]'74֘V5 <c`;.+[Z^"+37WR8JjȹD Fa R{.Wr KD5VPӱso-DU -9q,Y >U \v1-ռt|WeycH`ؖ\K3TA뙔bm^A[ୄ4AB@%:+v!c3}oB` G7J Fֿ4JimgfUۛLTei[LҵQt-@u˱D<@;Zٙ5H<:iȷ3@eC\")ߔ`I'〷3K;aPض"e6=:b N5N so)\wĬj Yji;!g*5iWf MNme)Rf$%R|TKb~ :6J\k܆qou0\hS>ZR1le/ۼe)Ɍ~ҕ0ɂHS*9܉6`cM@9Xÿ U (κ\OMgdɰ5xbj'0YF4%{t cd{ PK!Ldrs/downrev.xmlDO0 ~okWQDXyDaf~Lf5F/+uę% !5ǤAfS6"BاJYA}U;bΥ~ ŒB- .۫U`z~T_Ju| "P>w{xO@NPK-!^[Content_Types].xmlPK-!8! ,_rels/.relsPK-!d+drs/e2oDoc.xmlPK-!L9 drs/downrev.xmlPK)  ` h   s *@ȏ"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!{Ndrs/downrev.xmlDMK@aCm%AmN>p?&ޥ=˳Lֈ8xz x=NF))f}~BҡN$*Bd1.H.u9IeB#=|?V3-.*./;L?sz I4Ao12%&K_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!{Ndrs/downrev.xmlPK  c  i& "$$     s * ͏"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!drs/downrev.xmlDMK@aXm!A(z6f'~ݱMKz|g{rQ m|F<))f}zRѾ^dO%*R0-H>w]9KeQ\KGzn~mf~gW՝[/jϦ{L? o_yD=k٤{;LLxɦPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!drs/downrev.xmlPKc  p2004* "$$     s *@Ώ"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!H"drs/downrev.xmlDMk@E I]R6Ũ^3/3SM}8 F 4̀Tp: `!%#ج'w+̥]ز!G]}y;2'y1ErFY͹AeB=m;#1{elf廢Re ,v^7ԛL+y.4Y_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!H"drs/downrev.xmlPK ` p2007* "$$     s *`Ϗ"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!7>drs/downrev.xmlDN0EH5HluPBPC`7ēĭmﱺ;wt|9rV$FvRV}"ZY0RbtGC[ 6(9uGdS8o0[.=h>Ͳ{nPٴaOջ|jnijxzi'ԛL+ɟ.4Y_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!7>drs/downrev.xmlPK  c  s Respondents&  "$$     s *Џ"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!Ddrs/downrev.xmlDMK@Eaxi'v!;-"mipyIGɿwBǹz4 rV<FvRV~W̞VvL`Yb.nibĆt19`l }˥KY *:齣T÷럦((7J!ƷW`<<+O) 4+_/4Y_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!Ddrs/downrev.xmlPK c   m260( "$$     s *я"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!ug[drs/downrev.xmlDMK@EBwvbRP mZdp;t\r=NrVݼFuR^P> D, (z5Zb)Ԥe% R%`;O6w S29Í拢 zzn~7LigWգYԯj!nDc6~ E &v J1& K6͖WPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!ug[drs/downrev.xmlPK `  n1608( "$$     s *ӏ"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!p!drs/downrev.xmlDMK@a؃m!AF=xdq?MK;I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!wdrs/downrev.xmlDMK@Eax;; iE4dp;tQǹf4(D嬀Yl뤲W ,&$` KvG&,Cl,Q/9@y\0r =n47l^@OkҧǮj!Ɨ%Dc[5ԻM;(Ø(\.4[_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!wdrs/downrev.xmlPKc J  m134( "$$     s * "PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!Zdrs/downrev.xmlDMK@EBwv.DcEP mdp>$ޡvy}YmFى|P X3`dk'm|G`!%جg7+̥NUlYؐ.>< sדM]o8$|eܠiÞ^;?#SWS),wEw3Hc>/vCs]3M H&vJ1DK2MPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!Zdrs/downrev.xmlPK  `J  m637( "$$     s *``"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!(drs/downrev.xmlDN0EH5HCB袻!~Di,ѹ:d ;P;K_I4ޑ"l֗+?-4 qB*I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!,Zdrs/downrev.xmlDAK0!M݃h"BY-nՃdR{ [m&gŞB4\. ĭ׆{o55ZϤ` K}z!KT04Rv qGu>8L9^ꀇ wV.J:4~q ޟm3~tU]ݸehVlhJ _yD=h٤ΟDxɦPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!,Zdrs/downrev.xmlPKc J  m52%( "$$     s *@""PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!+xdrs/downrev.xmlDAK@!n,(v[Djzduw6m_҃߼{|hM'c ׳2)͝{yuY c0Qlrо]  8B'aԵ[)N(FVXԜz豧>L=ڲ*zTIyy1>, 4_ $$iZm0DK2M VPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!+xdrs/downrev.xmlPK J ` m40%( "$$  7B   c $1#"@PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!gvdrs/downrev.xmlDAo0 "OmB@Ӥ v, n1iƩBv|~ϟfwL1 < Pu-;TdJ 6\:;%N%hrKSݐ4 =x=fi"p闢k-˅{zkYP<> SP^Yqy=V2DI1_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!gvdrs/downrev.xmlPKc c 7B   c $1#"@PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!gvdrs/downrev.xmlDAo0 "OmB@Ӥ v, n1iƩBv|~ϟfwL1 < Pu-;TdJ 6\:;%N%hrKSݐ4 =x=fi"p闢k-˅{zkYP<> SP^Yqy=V2DI1_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!gvdrs/downrev.xmlPK7B   c $1#"@PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!gvdrs/downrev.xmlDAo0 "OmB@Ӥ v, n1iƩBv|~ϟfwL1 < Pu-;TdJ 6\:;%N%hrKSݐ4 =x=fi"p闢k-˅{zkYP<> SP^Yqy=V2DI1_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!gvdrs/downrev.xmlPK `7B   c $1#"@PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!gvdrs/downrev.xmlDAo0 "OmB@Ӥ v, n1iƩBv|~ϟfwL1 < Pu-;TdJ 6\:;%N%hrKSݐ4 =x=fi"p闢k-˅{zkYP<> SP^Yqy=V2DI1_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!gvdrs/downrev.xmlPK  ` 7B   c $1#"@PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!gvdrs/downrev.xmlDAo0 "OmB@Ӥ v, n1iƩBv|~ϟfwL1 < Pu-;TdJ 6\:;%N%hrKSݐ4 =x=fi"p闢k-˅{zkYP<> SP^Yqy=V2DI1_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!gvdrs/downrev.xmlPK J `J 7B   c $1#"@PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!gvdrs/downrev.xmlDAo0 "OmB@Ӥ v, n1iƩBv|~ϟfwL1 < Pu-;TdJ 6\:;%N%hrKSݐ4 =x=fi"p闢k-˅{zkYP<> SP^Yqy=V2DI1_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!gvdrs/downrev.xmlPK  7B   c $1#"@PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!gvdrs/downrev.xmlDAo0 "OmB@Ӥ v, n1iƩBv|~ϟfwL1 < Pu-;TdJ 6\:;%N%hrKSݐ4 =x=fi"p闢k-˅{zkYP<> SP^Yqy=V2DI1_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!gvdrs/downrev.xmlPK``7B   c $1#"@PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!gvdrs/downrev.xmlDAo0 "OmB@Ӥ v, n1iƩBv|~ϟfwL1 < Pu-;TdJ 6\:;%N%hrKSݐ4 =x=fi"p闢k-˅{zkYP<> SP^Yqy=V2DI1_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!gvdrs/downrev.xmlPK `7B   c $1#"@PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!gvdrs/downrev.xmlDAo0 "OmB@Ӥ v, n1iƩBv|~ϟfwL1 < Pu-;TdJ 6\:;%N%hrKSݐ4 =x=fi"p闢k-˅{zkYP<> SP^Yqy=V2DI1_PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!gvdrs/downrev.xmlPK ` 33___PPT10i.`+D=' = @B +"   '0(  %   x(0e0e?Rectangle 2 `}  h YAll those comments !! 0    x)0e0e?Rectangle 3 ` h  & What do they mean? & And what can I do about it??I I0 I 33___PPT10i.u+D=' = @B +"   P(     p*0e0e?Title 1 `}  h QThe challenge:      `Ə0e0e?,Content Placeholder 2 PC h ^ No Atlas ti& . & No money& & No time& ,/  /( 0 33___PPT10i.++D=' = @B +" p(  N   p@ŏ0e0e?Title 1P `#   h Action, I want Action!! D BB  33___PPT10i.-@{x+D=' = @B +" q(     xÏ0e0e?Rectangle 2@   h E  <     x`Ï0e0e?Rectangle 3@ h ` Excel to the Rescue!  H  33___PPT10i.)t+D=' = @B +"  (   Z   x@0e0e?Rectangle 2 `}  h 8Well, sort of to the rescue& (     x,0e0e?Rectangle 3 ` h . Needed: Relational database Available : Flat file available What to do& .? ND    D Z 33___PPT10i.@+D=' = @B +" ee$(  $ $  p0e0e?Title 1   h ULibQUAL+ Dimensions  D `P $C @(Table Placeholder 53" xjgagggggggg}aggggggggg}agggggPK!^[Content_Types].xmlAN0EH] tA*ٓj2<&i˂E,-ZQy*@2:k}*da< us}UmYdCJAk6N8Af=UYi)!"-^@t+ S6ƕoQ9JBLVM\sUysnJ7U|Il2\PU&<.~[m'E;Vx PK!8! _rels/.relsj0 }qN/k؊c[F232zQLZ%R6zPT]( LJ[ۑ̱j,Z˫fLV:*f"N.]m@= 7LuP[i?T;GI4Ew=}3b9`5YCƵkρؖ9#ۄo~e?zrPK!gD drs/e2oDoc.xml]RJUSொNEpKcxFw4OϲOgF&[rRFmttX+aXNP} uNEorqSOqU  CtI{w7 Gb_t">j3onbD*Ín*8'ÓQÞ/rufXuzF| ;<#-#a~w}9sS~Ke~+17S'Aw GuM?1;M0i;NU[{z'z=`S@Qcƾ!ah=v87PlbR&<};93`'G8qՒ]wkFk=X?pqg<jHGS7ejT ?}@, 6NvNr7|XKI'Pf'&Ss(6w.*!l\Grڃ^{q'n{Ŕ=whCLri'h4mg/f| GtZRQ6y8L9N'Ru)"2z7854KOikIG'*7e$xt\³+E0)pV(X.M\'Rݴq %EO";R;ɹmv{wtr*tǰ!}Y ;9{Tq "{~$'I` իzΦ fnKן?r2yO)-zm'RG]PП/^͵b鱲EjlÍm"-{YQ;ߖz[8;<ߩy# 0Vo;'ROHHXa j5#vI}A=vx"e H/.ڈz3{ Z*,وd#Uʖ`ס>WM@؃F.)H(H!mH^PߖX*|E۰^a UHH"?&.ɮy[G.Ʃo& =@"-IP s4X$]H)d,nIu iʬf(J+jyd3lƂ")HĬV!iT!)kB q>8Wّ`ߔ";͸JQٌ(Q E/)JٚrFd3RTUtTqf2c;Wd-e0ABxV%сUsN H( NlEV$[q;mE롲ّ("J7q`hҏI?>K?3$[t!B҅҅-m*`A6_q$d RHH`_-[BODOJl|ۄZ E|N7Cg%f_b&&F˘3L>|Be}nE4xSY:߇`{-OXDNL{[أo#kKRI(j6 nXBt"Rp1 IIڐk!'S PXiăcW'OY%9\xKZG0Nk^!+X}8Uy}Ώj)E_8jmvIͿoA櫸Le{h p |]V_S] ީsXl39 @ ϡ6ޘEj VwpxX!:i64zS6cAQY-/{υDy艊ǮpZif.N\٩$!;#dPB8e9 LCj3gEiGgoGs?,jGJyo %'Q ȭH,A6ivB"y01b9PwX~ͷ 97_?+NO'?'8L}0pkYTXQlǫfz[R⌃Tb|jE8N885hdLdnO!<4_\:'' #]$o+;@orZC>#㘧wl{Rk-c":PӪ#)5`;u!l'l'lTW|Wᱪdε!@;9;TD::+Hw3*Y8S~7 (we_k!zq:i$$@pȁOOsvvz=. CW;ENz.1clCPH8-Xw೪~H:ܧF17GU8Ҧ +3?osx,%ȅ<=!@ZZ-<ҨӜ^(M/%@*M~N"8 R n pu$XBX~kYA,'W A9A9AY² ]28p*M"ZWβm7% !8!8!~L1ۂpc`SϨSn&@o-Vn0 A l)*@6Rla,:KQi C1(ZG>y#~7J~˒A^14@ N^o`L&qHx!7thm-.{=ZEVr:.d#yD uۣUׯ2_Yr.?*ē_֫!(md :yH+TC|~1 8[lSɌN{Rk@yͧҐBuFK:M$`G,iwɋ˓SۼjUH(FE&b94K7V r6qthBqT>.?!ɄG8_>nNȯѽzsMAN:u -1ׇnm"ĻZd'tL {mmBk[p<&9~Й PK!izdrs/downrev.xmlD݊0|pԽEZyCrlIiZ}z#^3 3[t-վp`4L@kg ߿ |@6X:&wfw=a<*,wveIS-m)d,-rh`fjFyلǣ=i*5w)@]Q0וx PK-!^[Content_Types].xmlPK-!8! ,_rels/.relsPK-!gD +drs/e2oDoc.xmlPK-!iz drs/downrev.xmlPK`P h $ Hfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!)drs/downrev.xmlDj0EB7[7J(.]X#Iq~}E̗钁o-KeWV\K>^ Yag$Lac왷4N"}\_5dlO;mrxpӉ,{[ T4T}'#GPTt~*xULRތo~5lDW^P_JB4џѵj>\iPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!)drs/downrev.xmlPK `B:2___PPT9  kAFFECT OF SERVICE    $ B`fff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!F8drs/downrev.xmlDn0Ek*+GhJ@i<8]Ţ]޹su6H>Ԏ +DǤLsN6V"A8RҐ0p-q[)JjϲGi` $jPn^W/~Q۽@DI_yE-d8Zo0DK2M 'PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!F8drs/downrev.xmlPK  BB:2___PPT9  [    $ Bfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK! $drs/downrev.xmlDn0DHk+U%`P(Ep)qKBZMfŅ,+Ĺ GkˤFfӇSm."Bا IyI}6ı;Zg0 ^#9I^B KO@Wڼ2γe3Zc6 t+凞VMoW-@~PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-! $drs/downrev.xmlPK BB:2___PPT9  ]    $ Hfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK! h#drs/downrev.xmlDAK@aK Z^4$ 6׻Po=f8c qtǍD{Ǥ` s펼C rT8R%a-}#c^.^Z8-8PRS_SWcff,g}Ť"m5-z y}w"%&K?PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-! h#drs/downrev.xmlPK B B:2___PPT9  `AS-1   4 $ H fff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!vwdrs/downrev.xmlDMK0!ॸ.R{rٮul&m$ {;I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!cdrs/downrev.xmlDAK@aKnDDbiZocv6 fgM.=ǷXsz Q>_݃YcL`>4|_yBjļL_ L%/PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!cdrs/downrev.xmlPK   B:2___PPT9  `AS-2   ,  $ H`fff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!YDdrs/downrev.xmlDAK@aKn^4$ 6׻Po=j8c qtǍ#5IDVˋyK*6"A8q( uK ĩ3[)Fj˲\Z8-8PRS_桚m?I D1? $:}No1DK2M PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!YDdrs/downrev.xmlPK   B:2___PPT9  }!Giving users individual attention" " "   $ H fff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!̺x[drs/downrev.xmlLMK@aKi7 ~- Ҵu&lݶޥ;I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!{drs/downrev.xmlDMK0!eqS?]"zlW(fIIް=˳Lvwz nU{z"1))f}~\#oPV$t1bX8uy1EJv7Yv'-:Vrݚ)E/ADg]NCWPoZA21C$$d r PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!{drs/downrev.xmlPK   oB:2___PPT9  (Employees who are consistently courteous) ) )   $ Hfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!A@drs/downrev.xmlDAK@aKi7-= m&lݶޥ=yH>t,2ĵ7 5IDˋ5ڝxG*6"A8䨠qȥ uK ĩ3[)Fj\fٝqZhq:X?f򾚕OߊID1?Ki_yFjļL_; L%/PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!A@drs/downrev.xmlPK o B:2___PPT9  `AS-4   4 $ H@fff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!(Odrs/downrev.xmlDMK@!ॴ ~-bI"lΆmwyytɁo-KWV\Kn^LFZ^^,0SP'>C M}&2g'`B9Jy}5<=Bhϻx+Ϩ7%!۵@ȝ/4ZXPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!(Odrs/downrev.xmlPK  oB:2___PPT9  'Readiness to respond to users questions( ( (  $ H`fff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!qdrs/downrev.xmlDMK@aK?Z$ &׻P,Vđ|h+g +[w7O BD9&X-//k7eEpQAcK,SgS˲i`OECOy ~j33ry=.&Ɨg<۾:'ԧVL[ɟ.4Y\PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!qdrs/downrev.xmlPK  <B:2___PPT9  `AS-5   E $ Hfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK![drs/downrev.xmlDMK@aK?ҴPcv6IΆm]z;<`;q Z k5vIHyE2"A8䨠ϥ UCĩ3[)Zjɲ;i`OECw ~}9Y> (F./GC+O7 ˷z!?]i9PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-![drs/downrev.xmlPK  <B:2___PPT9  9Employees who have the knowledge to answer user questions: : :  $ Hfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!Xdrs/downrev.xmlDj0EB7![7J(.Y5.d;F52,;YGۋ9Vp@Nw( BD;&Xkw؈ᐣ6!2-Y 78o1=>ŎB-ՇhS9۾ ,&noI)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!ndrs/downrev.xmlDj0EB7['J(.]5 t;F52,;YGۉ#:Vp?@WN\+^@sL & ^]_-1[: !GM}.e'NqbLR{<%C=I-{*~*5Glm(_ "I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!drs/downrev.xmlDj0EB7[7J(&!N ۩5MWd.\l1NɇֱirZn~"DdcR0Rjv'бH9*hbs)CՐ0u=qc)m'IZl9-4SPS_}}m&f\NCbTfx{iϫB.KyF}j|߾ L%PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!drs/downrev.xmlPK   B:2___PPT9  `AS-7   < $ H`fff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!q[drs/downrev.xmlDMK@aKŏ-z24$ 6׻P,ףŁ|+g k;n|n BD;&X./kw-؈ᐣ6!2-Y s78o1=.ŎB-?*5j̔Oլ|QLJ]_/ "yS.'s.Ow ;ɟ.4Y\PK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!q[drs/downrev.xmlPK   B:2___PPT9  1Employees who understand the needs of their users2 2 2  $ Hfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!qfLdrs/downrev.xmlDMK@!؍nDTuMٰMK; +,< ̔=2IPBB ᫆ c3btPn:q`q򆪟`$=j=r~=OR^_/ϐȇ< %!iZAȝ.4ZXPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!qfLdrs/downrev.xmlPK   pB:2___PPT9  `AS-8   % $ Hfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!=drs/downrev.xmlDMK@!ॴ~nDDOE=$4;vm҃y/%r,!WV\Kn^LF\\^1Wk:N"}\_5dlO;mrxpӉ4[ T4Tʽ7U^ݗ˾bjx~$]WQJB4ok} wDh bqPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!=drs/downrev.xmlPK   pB:2___PPT9  uWillingness to help users     $ Hfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!'drs/downrev.xmlDAk@e HXhU$QuMٰj_ŋ7or=Nɇֱ4A\9rxZYc`[b݅wt.c-C \P5d1L]O:ŘxIp,{[N T4T˓Ug/STw1*0l@D*9+K+H&sa䯗d,APK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!'drs/downrev.xmlPKp B:2___PPT9  `AS-9   < $ Hfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!drs/downrev.xmlDN0EH5Hl*CnVHlxqdmүw\jؑc qtǍ5IDVӓyM*6"A8䨠qȥ uK ĩ3[)Fjʲi@EKO fs͟򶚕ۂߊID1?<^db^/5HxIPK-![Content_Types].xmlPK-!Z,[ _rels/.relsPK-!drs/downrev.xmlPK  pB:2___PPT9  1Dependability in handling users' service problems2 2 2  $ Bfff"PK![Content_Types].xml|N0 HC+jS8 @:Q۸ ??\o<7p]V޷O(I'6E=, ){Ō4>I)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!ؾ drs/downrev.xmlDN1EMfL|MdUaa;l7lk[a{Ν3  aI)q7UuDހǏ)}nL"Mᴸ&g0eSA)΄2';2 WYu7{ɯΒzŘqFrj9K*(]mOlPK!Z,[ _rels/.relslj0 ``t_Pƈ[>,dgzjǎ?I'f#®Pb-\/Ƿ0Z]nLnp__3.iJV KQBiDžrL,Vʌ/7р4`ANar+m;E/'3U Aںv83/PK!ؾ drs/downrev.xmlDN1EMfL|MdUaa;l7lk[a{Ν3  a