Library Assessment Conference

http://libraryassessment.org/archive/2006.shtml

2006 Proceedings

Library Assessment Conference:
Building Effective, Sustainable, Practical Assessment
Charlottesville, Virginia
September 25–27, 2006

In 2006, the first Library Assessment Conference offered in North America brought together more than 200 participants from 36 states and six countries outside North America. The attendees—representing 109 libraries, associations, library systems, and vendors—participated in more than 40 paper and panel sessions. The conference featured 20 posters presentations and three plenary sessions on the topics of Library Performance Measures That Matter, Changing User Needs and Perceptions, and Organizational Diversity and Climate Assessment.

The proceedings contains more than 40 papers on the following conference topics: Service Quality Assessment; Qualitative Approaches; Building Assessment in Our Libraries; LibQUAL+® Follow-Up; Moving Assessment Forward; Information Literary; Evaluation and Assessment Methods; Strategic Planning; Library As Place; Balanced Scorecard; Assessing Organization Climate; Organization Culture/Learning; Digital Library; and Value and Impact.

Print or CD-ROM copies of the 2006 Library Assessment Conference Proceedings are available for purchase from ARL Publications for $150. Or download a PDF of the published 2006 proceedings (15 MB PDF). See below for selected PowerPoint presentations and other handouts available online.

Thank you to all participants for their efforts in furthering effective, sustainable, and practical library assessment.

Conference co-chairs,
Steve Hiller, University of Washington
Martha Kyrillidou, Association of Research Libraries
Jim Self, University of Virginia

2006 Conference Planning Committee,
Francine DeFranco, University of Connecticut
Brinley Franklin, University of Connecticut
Richard Groves, Association of Research Libraries
Lisa Janicke Hinchliffe, University of Illinois at Urbana-Champaign
Joan Stein, Carnegie Mellon University
Lynda White, University of Virginia

See below for selected PowerPoint presentations and other handouts available online.

		MONDAY				September 25
		9:00 am – 12:00 noon				Preconference Workshops Data Analysis and Presentation with Joe Zucca Salon A Introduction to Survey Analysis with Neal Kaske (PDF) Salon B Introduction to Focus Groups and Other Qualitative Methods with Colleen Cook PowerPoint: Focus Groups PowerPoint: Qualitative Methods Q&A PowerPoint: The Research Process James Monroe


		1:00 pm – 2:00 pm				Welcome & Opening Salon A/B Conference Co-Chairs Steve Hiller, Jim Self, and Martha Kyrillidou Speaker: Duane Webster, Executive Director, Association of Research Libraries

		2:00 pm – 3:00 pm				Plenary I Salon A/B John Lombardi, Chancellor University of Massachusetts-Amherst Library Performance Measures That Matter


		3:30 pm – 5:00 pm				Parallel Session 1 Service Quality Assessment Salon A LibQUAL+™, ProSeBiCA (Development of New Library Services by Means of Conjoint Analysis), and CAPM (Comprehensive Access to Printed Materials) Panel: Fred Heath, Colleen Cook, Martha Kyrillidou, Bettina Koeper, Reinhold Decker, and Sayeed Choudhury How You Can Evaluate the Integrity of Your Library Service Quality Assessment Data: Intercontinental LibQUAL+® Analyses Used in Concrete Heuristic Examples Bruce Thompson, Martha Kyrillidou, and Colleen Cook Qualitative Approaches I Salon B Wayfinding in the Library: Usability Testing of Physical Spaces Nancy J. Kress, David K. Larsen, Tod A. Olsen, and Agnes M. Tatarka Assessing the Service Needs and Expectations of Customers – No Longer a Mystery Margie Jantti Frequently Noted: Approaches to Analyzing Qualitative Research Elizabeth Smigielski, Judy Wulff, and Terri Holtze Building Assessment in our Libraries I Ashlawn & Highlands Getting Started with Library Assessment: Using Surveys to Begin an Assessment Initiative Lisa Janicke Hinchliffe and Tina E. Chrzastowski A Leap in the Right Direction: How a Symbiotic Relationship Between Assessment and Marketing Moves the Library Forward Melissa Becher and Mary Mintz Assessment in the Emory Libraries: Lurching toward Sustainability Panel: Charles Forrest and Susan Bailey

		5:00 pm – 6:00 pm				Parallel Session 2 LibQUAL+® Follow-up Salon A Practical Assessment at Texas A&M: Using LibQUAL+ Comments to Enhance Reference Services Dennis T. Clark Getting Our Priorities in Order: Are Our Service Values in Line with the Communities We Serve? Jocelyn Duffy, Damon Jaggars, and Shanna Smith Qualitative Approaches II Salon B Meliora: The Culture of Assessment at University of Rochester’s River Campus Libraries Panel: Nora Dimmock, Judi Briden, and Helen Anderson Building Assessment in our Libraries II Ashlawn & Highlands Library Assessment on a Budget: Using Effect Size Meta-Analysis to Get the Most out of the Library-Related Survey Data Available across Campus Eric Ackermann Developing an Integrated Approach to Library and Information Technology Assessment Panel: Jill Glaser, Bill Myers, Ryan P. Papesh, John M. Stratton

		6:00 – 7:30				Poster Session & Drinks Posters in Preston Bar in Atrium Open 6:15-7:15 Usage and Outcomes Evaluation of an Information Commons: A Multi-Method Pilot Study Poster \| Handout Rachel Applegate Issues in Establishing a Culture of Assessment in a Complex Academic Health Sciences Library Poster Sally Bowler-Hill and Janis Teal Use of RFID Applications in Libraries Poster Navjit Brar Statistics & Assessment: The Positive Effects at the Harold B. Lee Library of Brigham Young University Poster \| Handout Julene Butler and Brian Roberts Improving Library Services Using a User Activity Survey Alicia Estes Introducing the READ Scale: Qualitative Statistics for Academic Reference Services Bella Karr Gerlich and G. Lynn Berard Are the Needs and Wants the Same? Comparing Results from Graduate Student, Undergraduate Student, and Faculty Surveys Lisa Janicke Hinchliffe and Tina E. Chrzastowski Challenges Inherent in Assessing Faculty Productivity: A Meta-Analysis Perspective Sheila Curl Hoover Assessing the Research Impact of Electronic Journals at the University of Notre Dame Carol Branch, Carole Pilkinton, and Sherri Jones Information Seeking Behavior of International Graduate Students vs. American Graduate Students: A User Study at Virginia Tech 2005 Mary Finn Improving Annual Data Collecting: An Interactive Poster Session Linda Miller Presentation \| Handout (both PowerPoint) Using Collection Assessment to Determine Optimal Library Support for Doctoral Granting Academic Programs Tom Moothart A Time-Budget Study of the George Mason University Libraries’ Liaison Program Handout (PDF) James E. Nalen Methodological Diversity and Assessment Sustainability: Growing the Culture of Assessment at the University of Washington Libraries Poster (PDF) Maureen Nolan, Jennifer Ward, and Stephanie Wright Collecting the Right* Data for Decision-Making* Poster Kimberly Burke Sweetman and Marybeth McCartin Creating On-Going, Integrated Assessment Efforts in Community College Libraries Mark Thompson Bribes Can Work: Ensuring Your Assessment Tool Is Not Ignored Luke Vilelle Assessing Library Instruction with Experimental Designs Scott White and Remi Castonguay Developing Personas for Evaluating Library Service Needs Dan Wilson Perceiving Perception: A Case Study of Undergraduates’ Perception of Academic Libraries Steven Yates

		7:30 pm – 9:00 pm				Dinner Salon A/B Wine will be available for purchase by the bottle Speaker: Brinley Franklin, Vice Provost for University Libraries, University of Connecticut


		TUESDAY				September 26
		9:00 am – 10:30 am				Parallel Session 3 Information Literacy I Salon A Using the SAILS Test to Assess Information Literacy Carolyn Radcliff and Joe Salem Scenario-based ICT Literacy Assessment: A New Tool for Evaluating the Effectiveness of Library Instructional Programs Panel: Dr. Gordon Smith, Alexis Smith Macklin, and Dr. Mary M. Somerville Moving Assessment Forward Salon B Data Policy Action: The Continuous Improvement Cycle – Cases from ARL and Carnegie MA I Libraries Susan J. Beck and Wanda V. Dole Evidence Based Library Management – A View to the Future Amos Lakos Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self


		11:00 am – 12:00 noon				Parallel Session 4 Information Literacy II Salon A The Fourth “R”: Information Literacy in Institutional Assessment Francine Egger-Sider, Louise Fluk, and Alexandra Rojas The Right Assessment Tool for the Job: Seeking a Match Between Method and Need \| Handout (Word) Megan Oakleaf Evaluation and Assessment Methods Salon B Choosing the Best Tools for Evaluating Your Library Neal Kaske Developing Best Fit Library Evaluation Strategies Charles R. McClure, John Carlo Bertot, Paul T. Jaeger and John T. Snead Strategic Planning Ashlawn & Highlands Accountability to Key Stakeholders Raynna Bowlby and Daniel O’Mahony Drilling the LibQUAL+ Data for Strategic Planning Stewart Saunders



		1:30 pm – 2:30 pm				Plenary II Salon A/B Cathy De Rosa, Vice President, Marketing & Library Services, OCLC Changing User Needs and Perceptions


		3:00 pm – 5:00 pm				Parallel Session 5 Library As Place Salon A Assessing Learning Spaces: A Framework Joan K. Lippincott Combining Quantitative and Qualitative Assessment of an Information Common Gordon Fretwell and Rachel Lewellen Listening to Users: The Role of Assessment in Renovation to Meet User Need Kimberly Burke Sweetman and Lucinda Covert-Vale Net Generation College Students and the Library as Place Aaron K. Shrimplin and Matthew Magnuson Balanced Scorecard Salon B Balanced Scorecards in Public Libraries: A Project Summary Joe Matthews The People Side of Planning & Implementing a Large Scale Balanced Scorecard Initiative Susanna Pathak Yours, Mine, and Ours: Staff Involvement in the Balanced Scorecard Panel: Leland Deeds, Tabzeera Dosu, Laura Miller, Paul Rittelmeyer, Annette Stalnaker, Donna Tolson, and Carol Hunter Assessing Organization Climate Ashlawn & Highlands From Organizational Assessment to Organizational Change: The University of Maryland Library Experience Panel: Sue Baughman, Johnnie Love, Charles B. Lowry, and Maggie Sopanaro Diversity and Organizational Culture Survey: Useful Methodological Tool or Pandora’s Box Laura Lillard Looking In and Looking Out: Assessing Our Readiness to Embrace the Future Nancy Slight-Gibney

		6:00 pm – 8:00 pm				Reception at Harrison Institute / Small Special Collections Library Speaker: Karin Wittenborg, University Librarian, University of Virginia

		WEDNESDAY				September 27
		9:00 am – 10:00 am				Plenary III Salon A/B Paul Hanges, Professor, Industrial and Organizational Psychology, University of Maryland Organizational Diversity and Climate Assessment

		10:30 am – 12:00 noon				Parallel Session 6 Organizational Culture/Learning Salon A Assessing Organizational Culture: Moving towards Organizational Change and Renewal Lyn Currie and Carol Shepstone Tools for Creating a Culture of Assessment: The CIPP Model and Utilization-Focused Evaluation Yvonne Belanger The use of Outcome Based Evaluation (OBE) to Assess Staff Learning Activities at University of Maryland Libraries Irma F. Dillon and Maggie Sopanaro Digital Library Salon B Usability Assessment of Academic Digital Libraries Judy Jeng Listening to Users: Creating More Useful Digital Library Tools and Services by Understanding the Needs of User Communities Felicia Poe All That Data: Finding Useful and Practical Ways to Combine Electronic Resource Usage Data from Multiple Sources Maribeth Manoff and Eleanor Read Value and Impact James Monroe Contingent Valuation of Libraries: Examples from Academic, Public and Special Libraries Sarah Aerni and Donald W. King Demonstrating Library Value Through Web-Based Evaluation Instructional Systems Charles R. McClure, John Carlo Bertot, Paul T. Jaeger and John T. Snead Value and Impact Measurement: A UK Perspective and Progress Report on a National Program (VAMP) Stephen Town


		12:30 pm – 1:30 pm				Luncheon Salon A/B Speaker: Betsy Wilson, Dean of University Libraries, University of Washington Closing Steve Hiller


		2:00 pm – 5:00 pm				Postconference Workshops Data Analysis and Presentation with Joe Zucca Salon A Introduction to Survey Analysis with Neal Kaske Salon B Introduction to Focus Groups and Other Qualitative Methods with Colleen Cook James Monroe

Library Assessment Conference

2006 Proceedings

Library Assessment Conference: Building Effective, Sustainable, Practical Assessment Charlottesville, Virginia September 25–27, 2006

MONDAY

September 25

TUESDAY

September 26

WEDNESDAY

September 27

Library Assessment Conference:
Building Effective, Sustainable, Practical Assessment
Charlottesville, Virginia
September 25–27, 2006